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- Tasks: Provide first line ICT support and manage user profiles across various sites.
- Company: Leading housing provider with a focus on innovation and support.
- Benefits: 26 days annual leave, occupational pension, and flexible working options.
- Why this job: Join a dynamic team and make a difference in ICT solutions.
- Qualifications: Experience in ICT support and strong problem-solving skills.
- Other info: Enjoy a 4-day work week with opportunities for professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading housing provider is seeking an ICT Service Desk Analyst to deliver first line ICT support across various sites. The successful candidate will manage user profiles, provide advice on ICT solutions, and handle service desk incidents. They will work 37 hours over a 4-day week with flexible working options available.
A comprehensive benefits package is included, offering:
- 26 days annual leave
- Occupational pension
- Opportunities for professional development
ICT Service Desk Analyst - Hybrid Role with Benefits employer: Karbon Homes
Contact Detail:
Karbon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk Analyst - Hybrid Role with Benefits
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to ICT support. We should also think about specific scenarios where we’ve solved problems or improved processes in previous roles.
✨Tip Number 3
Show off our skills! Create a portfolio or a presentation that highlights our experience with service desk incidents and user profile management. This can really set us apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re genuinely interested in the role.
We think you need these skills to ace ICT Service Desk Analyst - Hybrid Role with Benefits
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the ICT Service Desk Analyst role. We want to see how your background aligns with the job description, so don’t be shy about showcasing your tech support expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it friendly and professional, and let us know what excites you about working with us.
Showcase Your Problem-Solving Skills: As an ICT Service Desk Analyst, you’ll be solving issues daily. In your application, share examples of how you've tackled challenges in the past. We love hearing about your thought process and how you arrived at solutions!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Karbon Homes
✨Know Your ICT Stuff
Make sure you brush up on your ICT knowledge before the interview. Familiarise yourself with common service desk tools and solutions, as well as any specific technologies mentioned in the job description. This will help you answer technical questions confidently.
✨Show Off Your Customer Service Skills
As an ICT Service Desk Analyst, you'll be dealing with users regularly. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. Highlight your communication skills and ability to stay calm under pressure.
✨Understand the Company Culture
Research the housing provider and their values. Knowing their mission and how they operate can give you an edge. Be ready to discuss how your personal values align with theirs, especially regarding user support and community engagement.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of insightful questions to ask about the role, team dynamics, and professional development opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
