At a Glance
- Tasks: Support housing services, manage records, and assist with customer enquiries.
- Company: Join Karbon, a forward-thinking organisation dedicated to community impact.
- Benefits: Enjoy 26 days annual leave, flexible working, and a health cash plan.
- Other info: Opportunities for professional development and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and ability to work independently are essential.
The predicted salary is between 25524 - 25524 £ per year.
Come and make a difference at Karbon as a Housing Assistant. We are looking to appoint a suitably qualified and experienced individual for the role of Housing Assistant in the General Housing Team. You will be working within the General Housing Team to support the development and delivery of effective and high quality housing services to our customers.
About the role
You will provide an efficient administrative service which will include the maintenance of records on behalf of the team, mail merges, and process payment of invoices and manage general queries relating to invoices. You will be required to deal with general customer enquiries, the allocation, sign up and monitoring of garage sites and enquiries relating to our furniture service. You will also support colleagues with home visits, scheme or estate inspections, anti-social behaviour cases and take part in community events.
About you
You should have excellent communication skills and the ability to plan and prioritise your own workload often working to targets and tight deadlines. You will be part of a team but the role does require the ability to work on your own initiative and carry out lone working in the community and in tenants' homes. Previous knowledge and experience within a social housing environment, housing legislation and knowledge of welfare reform changes would be an advantage. A full UK driving licence and access to a vehicle for work purposes is essential.
About our team
The successful candidate will work in our South team led by the Housing Team Manager Gemma Brown. If you require further information about the role, please contact Gemma Brown on gemma.brown2@karbonhomes.co.uk.
Key Information
It's important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.
- Housing Assistant - Permanent Role
- Salary is £25,524 per annum plus a Karbon car payment of £2,317 per annum
- Location: Stanley
- Regular travel will be required
- 37 Hours per week with some homeworking available/flexible working
We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for. The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.
Enjoy great benefits
We provide a generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years' service, birthday leave, occupational pension and a health cash plan, with the option of a flexible pot towards enhanced benefits. We also provide our colleagues with the opportunity to apply for qualification funding on a range of courses, conferences, and other learning events.
If this sounds like the role for you then please apply through the Karbon Homes website - https://www.karbonhomes.co.uk/careers/.
Important dates
- Closing date for applications: Thursday 17 July 2025
- Interview date: Week Commencing 21 July 2025
We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.
Housing Assistant in Stanley employer: Karbon Homes
Join us at our Greengates Office in Stanley, County Durham, where we foster a supportive and dynamic work culture that prioritises employee growth and satisfaction. As a Housing Team Manager, you'll benefit from competitive salary packages, generous annual leave, and access to professional development opportunities, all while making a meaningful impact in the community. We value diversity and inclusivity, welcoming applicants from all backgrounds, including those with criminal records, ensuring a rich and varied team environment.
