At a Glance
- Tasks: Provide admin support, handle customer queries, and assist with community events.
- Company: Join a dedicated team focused on delivering quality housing services.
- Benefits: Competitive salary, generous leave, health cash plan, and learning opportunities.
- Other info: Flexible working hours and a supportive environment for personal growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and some experience in social housing preferred.
The predicted salary is between 22000 - 29000 £ per year.
Overview
You will provide an efficient administrative service which will include the maintenance of records on behalf of the team, mail merges, and process payment of invoices and manage general queries relating to invoices. You will be required to deal with general customer enquiries, the allocation, sign up and monitoring of garage sites and enquiries relating to our furniture service. You will also support colleagues with home visits, scheme or estate inspections, anti-social behaviour cases and take part in community events. We are looking to appoint a suitably qualified and experienced individual for the role of Housing Assistant in the General Housing Team. You will be working within the General Housing Team to support the development and delivery of effective and high quality housing services to our customers.
Responsibilities
- Provide administrative support including maintenance of records, mail merges, processing invoices and responding to related queries.
- Handle general customer enquiries, manage allocation, sign up and monitoring of garage sites and enquiries relating to our furniture service.
- Support colleagues with home visits, scheme or estate inspections, anti-social behaviour cases and participate in community events.
- Work as part of a team and, where required, exercise initiative and lone working in the community and in tenants\' homes.
Qualifications and Requirements
- Excellent communication skills and the ability to plan and prioritise own workload, often to targets and tight deadlines.
- Ability to work as part of a team and independently when required.
- Previous knowledge and experience within a social housing environment, housing legislation and knowledge of welfare reform changes would be an advantage.
- Full UK driving licence and access to a vehicle for work purposes is essential.
Role Details
- Housing Assistant - Permanent Role
- Salary: £25,524 per annum plus a Karbon car payment of £2,317 per annum
- Location: Morpeth
- Hours: 37 per week with some agile working; regular travel will be required
Benefits and Inclusion
We are committed to a fair reward structure and offer a competitive and comprehensive benefits package that supports the wellbeing of our people.
- 26 days annual leave on commencement rising to 31 days after 3 years\' service, birthday leave, occupational pension and a health cash plan, with the option of a flexible pot towards enhanced benefits.
- Opportunity to apply for qualification funding on a range of courses, conferences, and other learning events.
- We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in, the role they’re applying for. The role is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check during pre-employment checks.
Notes
Enjoy great benefits.
Housing Assistant in Morpeth employer: Karbon Homes
As a Housing Assistant with us in Morpeth, you will be part of a supportive and dynamic team dedicated to delivering high-quality housing services. We offer a competitive benefits package, including generous annual leave, professional development opportunities, and a commitment to employee wellbeing, making us an excellent employer for those seeking meaningful work in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant in Morpeth
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Karbon Homes, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Karbon Homes and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Assistant in Morpeth
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Karbon Homes and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Karbon Homes
✨Get to Know Public Sector Values
Before your interview with Karbon Homes, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Karbon Homes.
