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- Tasks: Provide admin support, handle customer queries, and assist with community events.
- Company: Join a dedicated team focused on delivering quality housing services.
- Benefits: Competitive salary, generous leave, health cash plan, and learning opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and some experience in social housing preferred.
- Other info: Flexible working hours and a supportive environment for personal growth.
The predicted salary is between 22000 - 29000 £ per year.
Overview
You will provide an efficient administrative service which will include the maintenance of records on behalf of the team, mail merges, and process payment of invoices and manage general queries relating to invoices. You will be required to deal with general customer enquiries, the allocation, sign up and monitoring of garage sites and enquiries relating to our furniture service. You will also support colleagues with home visits, scheme or estate inspections, anti-social behaviour cases and take part in community events. We are looking to appoint a suitably qualified and experienced individual for the role of Housing Assistant in the General Housing Team. You will be working within the General Housing Team to support the development and delivery of effective and high quality housing services to our customers.
Responsibilities
- Provide administrative support including maintenance of records, mail merges, processing invoices and responding to related queries.
- Handle general customer enquiries, manage allocation, sign up and monitoring of garage sites and enquiries relating to our furniture service.
- Support colleagues with home visits, scheme or estate inspections, anti-social behaviour cases and participate in community events.
- Work as part of a team and, where required, exercise initiative and lone working in the community and in tenants\’ homes.
Qualifications and Requirements
- Excellent communication skills and the ability to plan and prioritise own workload, often to targets and tight deadlines.
- Ability to work as part of a team and independently when required.
- Previous knowledge and experience within a social housing environment, housing legislation and knowledge of welfare reform changes would be an advantage.
- Full UK driving licence and access to a vehicle for work purposes is essential.
Role Details
- Housing Assistant – Permanent Role
- Salary: £25,524 per annum plus a Karbon car payment of £2,317 per annum
- Location: Morpeth
- Hours: 37 per week with some agile working; regular travel will be required
Benefits and Inclusion
We are committed to a fair reward structure and offer a competitive and comprehensive benefits package that supports the wellbeing of our people.
- 26 days annual leave on commencement rising to 31 days after 3 years\’ service, birthday leave, occupational pension and a health cash plan, with the option of a flexible pot towards enhanced benefits.
- Opportunity to apply for qualification funding on a range of courses, conferences, and other learning events.
- We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in, the role they’re applying for. The role is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check during pre-employment checks.
Notes
Enjoy great benefits.
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Housing Assistant employer: Karbon Homes
Contact Detail:
Karbon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customer enquiries, make sure you can clearly explain your thoughts and ideas. Role-play with a friend or use our StudySmarter resources to boost your confidence.
✨Tip Number 3
Network like a pro! Attend community events or workshops related to housing services. This not only helps you meet potential colleagues but also gives you insights into the industry that can set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Housing Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Assistant role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your ability to convey information clearly. Whether it’s through your cover letter or CV, let us see how you handle customer enquiries and manage queries effectively.
Highlight Teamwork and Independence: We’re looking for someone who can work well in a team but also take initiative when needed. Share examples of how you’ve successfully collaborated with others and instances where you’ve worked independently to solve problems.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Karbon Homes
✨Know Your Stuff
Make sure you brush up on housing legislation and welfare reform changes. Being knowledgeable about these topics will show that you're serious about the role and can handle the responsibilities that come with it.
✨Show Off Your Communication Skills
Since you'll be dealing with customer enquiries and supporting colleagues, practice clear and concise communication. Think of examples from your past experiences where you've successfully resolved queries or worked as part of a team.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage your workload and prioritise tasks, especially under tight deadlines. Bring examples of how you've maintained records or processed invoices efficiently in previous roles.
✨Be Ready for Scenario Questions
Expect questions about handling anti-social behaviour cases or participating in community events. Think through how you would approach these situations and be ready to share your thought process during the interview.