At a Glance
- Tasks: Lead housing and income services, driving performance and delivering customer-focused services.
- Company: Karbon Homes is committed to transforming customer service and community outcomes.
- Benefits: Enjoy 26 days annual leave, a health cash plan, and funding for qualifications.
- Other info: The role is based in Leeds/York with regular travel and agile working.
- Why this job: This senior leadership role offers significant influence and the chance to shape service delivery.
- Qualifications: Significant experience in housing management and a strong track record of service improvement required.
The predicted salary is between 58664 - 58664 £ per year.
As an Area Housing Manager you will take end-to-end accountability for housing and income services, shaping service direction, driving performance, and delivering high‑quality, customer‑focused services across a diverse portfolio. Reporting to the Director of Customer Experience, you will be a key member of the senior leadership team, playing a central role in delivering our strategic ambitions and transforming how we serve our customers and communities.
Why this role stands out
- Senior leadership role with organisation‑wide influence
- Broad functional scope including housing management and income
- Opportunity to shape service delivery and performance culture
- Significant external stakeholder and partnership leadership
- A role with real impact on customer outcomes and place shaping
Key Responsibilities
Leadership & organisational impact
- Lead the development and delivery of housing and income services aligned to organisational strategy
- Shape and embed a high‑performance, customer‑focused culture
- Lead and deliver service transformation and change programmes, particularly in response to customer, regulatory and digital drivers
- Promote a culture of accountability, ownership and continuous improvement
- Contribute to the wider direction of the organisation as part of the senior leadership community
Service ownership & performance
- Hold accountability for:
- Tenancy and estate management
- Income collection and work in partnership with financial inclusion
- Allocations, lettings and voids
- Anti‑social behaviour and community safety
- Drive performance to top quartile / leading standards, using insight, data and customer feedback
- Ensure services are innovative, compliant and continuously improving
External influence & partnerships
- Build strong relationships with local authorities, partners and agencies
- Represent the organisation in strategic forums, including safeguarding and community safety partnerships
- Lead collaborative approaches to delivering sustainable tenancies and communities
Governance, risk & financial accountability
- Ensure robust oversight of risk, compliance and legal activity
- Promote a culture of sound financial management, including income performance and value for money
- Contribute to budget planning and delivery of financial targets
About You
We are looking for a highly capable housing professional who can operate confidently at an organisational leadership level.
- Significant experience leading housing management services within a complex organisation
- A strong track record of delivering through others and leading multi‑layered teams
- Demonstrable experience of driving service improvement, performance and cultural change
- Strong understanding of regulatory, legislative and sector challenges
- Ability to operate effectively across operations and stakeholder environments
What we are really looking for
A Head of Housing / Head of Service, or An experienced Housing Manager ready to step into a broader, more senior leadership role. Either way, you will be comfortable operating at senior leadership level, influencing beyond your immediate service area, and taking ownership of outcomes at an organisational level.
What We Offer
- A senior leadership opportunity with visible organisational impact
- A collaborative leadership culture with strong values and purpose
- The opportunity to shape and modernise services to deliver excellent customer experience
Key Details
- Area Housing Manager - permanent role
- Salary: 58,664 per annum plus a Karbon car payment of 2,405 per annum
- Location: Leeds / York
- Regular travel will be required
- 37 hours per week with agile working
Benefits
- 26 days annual leave (rising to 31 after 3 years)
- Birthday leave
- Occupational pension
- Health cash plan
- Flexible benefits pot
- Access to funding for qualifications, conferences, and learning events
EEO Statement
We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for. The role is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre‑employment checks.
We're Inclusive
We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you'll be guaranteed an interview.
Neurodiversity Support Recruitment
We believe that everyone has unique strengths and skills to contribute to our workplace. We strive to create an environment that is inclusive and accessible for all. As neurodiversity is broad and unique to candidates, we are rethinking the selection process and removing barriers to allow candidates to fully showcase their true abilities and potential.
Further advice
If you need further advice or assistance to apply for the role, please contact Human Resources by email at recruitment@karbonhomes.co.uk
Area Housing Manager in Harrogate employer: Karbon Homes
Karbon Homes, located in Leeds/York, offers a collaborative leadership culture and values-driven environment. Employees benefit from a health cash plan and opportunities for professional development, making it an ideal place for impactful work in housing management.
