At a Glance
- Tasks: Shape and improve digital customer experiences in a dynamic team environment.
- Company: Join Karbon, a forward-thinking company making a real difference.
- Benefits: Enjoy 26 days annual leave, birthday leave, and flexible benefits.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make an impact by enhancing customer self-service portals and experiences.
- Qualifications: Experience in digital content management and strong communication skills.
The predicted salary is between 30265 - 30265 £ per year.
Come and make a difference at Karbon as a Digital Product Executive. We're looking for a passionate and skilled individual to join us in our Digital Customer Experience team. This is a fantastic opportunity to be part of a team that's making a real difference in people's lives.
About The Role
We're looking for a confident and organised Digital Product Executive to strengthen our team and provide support to our Digital Customer Product Lead. You'll help us to shape existing and emerging digital customer experience products and services. You'll work in a team with specific focus on our customer self‑service portal. The role involves suggesting and designing improvements for our customer self‑serve portal, reviewing and refreshing content, and taking ownership of the small improvements which can make a big difference to our customers' digital experiences. This is a key supporting role for someone who can identify opportunities to improve our digital customer experiences, balance team working with task ownership, and turn customer feedback and insights into action.
About You
You'll be a confident and proactive self‑starter with a keen eye for identifying opportunities to improve digital customer experiences. You're organised, able to take ownership of your work, and comfortable balancing collaboration with independent delivery. You have experience in creating and managing digital content, ideally within websites or customer‑facing platforms, and are skilled in producing clear, engaging communications that align with tone of voice. You understand customer needs and can turn feedback and insight into practical improvements, helping to shape better services and journeys. You are a strong communicator and team player, able to build relationships with colleagues and stakeholders while also managing your own workload effectively.
Working With Us
You'll be part of our Digital Customer Experience team, led by Lou McDonough, Digital Customer Experience Manager. If you'd like to know more about the role, feel free to reach out to Lou.
Key Details
- Digital Product Executive - fixed term role until 31 March 2027
- Salary: £30,265 per annum
- Location: Gosforth, Newburn or Stanley, TBC with successful candidates, with some homeworking available
- Travel to our other offices is required; access to a car would be beneficial
- 37 hours per week with agile working
We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for. The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre‑employment checks.
Why Join Us?
We offer a generous benefits package to support your wellbeing and development, including:
- 26 days annual leave (rising to 31 after 3 years)
- Birthday leave
- Occupational pension
- Health cash plan
- Flexible benefits pot
- Access to funding for qualifications, conferences, and learning events
We're Inclusive
We're proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you'll be guaranteed an interview. Need a reasonable adjustment to apply? Contact us.
Digital Product Executive employer: Karbon Homes
At Karbon, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values the contributions of every team member. As a Digital Product Executive, you'll enjoy a generous benefits package, including flexible working options, professional development funding, and a commitment to employee wellbeing, all while making a meaningful impact on our customers' digital experiences in the vibrant locations of Gosforth, Newburn, or Stanley.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Product Executive
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Karbon Homes looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Digital Product Executive at Karbon Homes, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Digital Product Executive
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Karbon Homes, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Karbon Homes and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Karbon Homes
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Karbon Homes might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Karbon Homes.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
