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- Tasks: Lead a team to handle customer complaints and gather valuable insights.
- Company: A customer-focused housing association dedicated to service quality.
- Benefits: Competitive salary, generous annual leave, and health plans with flexible working options.
- Why this job: Make a real difference in customer experience and lead a supportive team.
- Qualifications: Experience in customer resolution leadership and strong coaching skills.
- Other info: Flexible working options available in a supportive environment.
The predicted salary is between 46000 - 48000 £ per year.
A customer-focused housing association is seeking a Customer Feedback Manager to lead their team responsible for handling complaints and suggestions. The role emphasizes creating a supportive environment, ensuring service quality, and maintaining strong internal relations.
Candidates should have experience in customer resolution leadership and possess strong coaching skills. The position is based in the North East, with flexible working options available. Salary is £46,125 per annum with generous benefits including annual leave and health plans.
Senior Customer Feedback Leader – Complaints & Insight in Bath employer: Karbon Homes
Contact Detail:
Karbon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Feedback Leader – Complaints & Insight in Bath
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer feedback and complaint resolution. We should also think of examples from our past experiences that showcase our coaching skills and ability to create a supportive environment.
✨Tip Number 3
Showcase our passion for customer service! During interviews, let’s share stories that highlight how we’ve improved service quality and handled complaints effectively. This will demonstrate our commitment to the role.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our interest in the position can keep us fresh in their minds. Plus, it shows we’re proactive and genuinely interested in the role.
We think you need these skills to ace Senior Customer Feedback Leader – Complaints & Insight in Bath
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer resolution leadership. We want to see how you've handled complaints and suggestions in the past, so share specific examples that demonstrate your skills.
Emphasise Your Coaching Skills: Since this role involves leading a team, it's crucial to showcase your coaching abilities. Tell us about times when you've supported others in their development and how you’ve created a positive environment for feedback.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match our job description. Use the language from the posting to show us you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Karbon Homes
✨Know Your Customer Feedback Strategies
Make sure you’re well-versed in various customer feedback strategies and how they can be applied in a housing association context. Be ready to discuss specific examples from your past experience where you successfully resolved complaints or improved service quality.
✨Showcase Your Coaching Skills
Since the role emphasises strong coaching abilities, prepare to share instances where you’ve mentored team members or led training sessions. Highlight how your coaching has positively impacted team performance and customer satisfaction.
✨Understand the Company Culture
Research the housing association’s values and mission. During the interview, demonstrate how your personal values align with theirs and how you can contribute to creating a supportive environment for both customers and staff.
✨Prepare Questions About Internal Relations
Think of insightful questions regarding how the team collaborates with other departments. This shows your interest in maintaining strong internal relations and your understanding of the importance of teamwork in handling customer feedback effectively.
