Come and make a difference at Karbon as an Engagement Team Manager
We're looking for an experienced and inspiring leader to join us as an Engagement Team Manager in our Customer and Community Engagement team.
This is a fantastic opportunity to play a key role in shaping how we listen to, work with and empower our customers and communities. You'll help deliver modern, inclusive engagement services where customer voice genuinely influences what we do and how we do it, supporting our wider mission to build strong, vibrant communities.
About The Role This is a role for someone who thrives on leading people, shaping services and driving meaningful change.
You'll lead a high‐performing engagement team, creating an environment where people feel supported, motivated and able to do their best work. You'll take ownership of delivering high quality engagement services that are compliant, inclusive and responsive to customer needs, ensuring a diverse range of voices help shape our priorities.
You'll play a key role in delivering the Karbon Foundation strategy and developing our approach to customer and community engagement. That means building strong relationships with colleagues, customers and partners, leading collaborative projects and embedding a culture of co‐creation across the organisation.
Alongside day‐to‐day leadership, you'll identify opportunities to improve services, drive innovation and support wider organisational change. You'll also act as a role model for our values, bringing a coaching style of leadership that empowers others and encourages collaboration across teams.
About You You'll be an experienced leader with a strong track record in customer or community engagement, ideally within a complex organisation.
A passion for putting customers at the heart of decision‐making
Strong leadership skills, with the ability to coach, motivate and develop others
Experience of leading change and improving services in a meaningful way
The ability to build and maintain strong relationships with a wide range of stakeholders
Confidence in analysing information, managing risks and making sound decisions
Experience of shaping customer engagement frameworks ensuring customers are able to influence decisions, access transparent information and hold services to account
Experience of designing inclusive engagement approaches that reflect the diverse needs of customers and ensure equitable access to information, including digitally enabled engagement methods
We're looking for someone who either holds a recognised professional qualification in housing management, customer engagement, or a related field, or brings equivalent experience demonstrating your expertise in this area. You'll also need to hold a full, valid driving licence and have access to a car, as regular travel is required as part of the role.
You'll be someone who:
Leads with integrity and builds trust
Champions equality, diversity and inclusion in everything you do
Is open, collaborative and values different perspectives
Encourages innovation and new ideas
Stays resilient and focused, even in a fast‐paced environment
Most importantly, you'll care about making a difference not just delivering services, but creating real impact for customers and communities.
Working With Us You'll be part of our Customer and Community Engagement team, led by Victoria Keen, Head of Place Partnerships and Engagement.
If you'd like to know more about the role, feel free to reach out to Victoria at Victoria.Keen@karbonhomes.co.uk.
Key Details Engagement Team Manager – Permanent role
Salary – £43,315 per annum plus a Karbon car payment of £2,405 per annum
Location: Gosforth or Stanley
Regular travel will be required
37 hours per week with agile working
We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for.
The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit either a basic or enhanced disclosure and barring check application during pre‐employment checks.
Why Join Us We offer a generous benefits package to support your wellbeing and development, including:
26 days annual leave (rising to 31 after 3 years)
Birthday leave
Occupational pension
Health cash plan
Flexible benefits pot
Access to funding for qualifications, conferences, and learning events
Ready To Apply If this sounds like the role for you, apply now via our website: https://www.karbonhomes.co.uk/careers/
We love seeing the real you in your application. It's fine to use AI tools for things like polishing grammar or improving formatting but your CV and supporting statement should still reflect your own skills, experience, and personality, so we do not accept applications that are fully generated by AI without your own input.
Key Dates Closing date for applications Monday 06 July 2026.
We may close the advert early if we receive a high volume of strong applications so don't wait too long to apply!
Interview date Expected to take place week commencing 06 August 2026.
We're Inclusive We're proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you'll be guaranteed an interview. Need a reasonable adjustment to apply? Contact us at recruitment@karbonhomes.co.uk.
A Note for Recruitment Agencies We're lucky to have a great Preferred Supplier List (PSL) in place, so we're not looking for additional agency support right now. Thanks for understanding we've got this covered!
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