Quality Assurance Manager in North East

Are you passionate about quality and care, and do you have a strong eye for detail?

Do you enjoy looking at how services operate, identifying areas for improvement, and working with teams to make sure high standards are consistently maintained?

At Kara Healthcare, we're looking for an experienced and motivated Quality Assurance Manager to support our services across the North East.

This is an important role within our organisation. You'll work closely with Home Managers, care teams, and senior leadership to monitor quality, strengthen compliance, identify risks, and make sure our services continue to provide safe, compassionate, and person-centred care.

We're looking for someone who can build positive relationships, ask the right questions, and provide constructive support while making sure standards are consistently met.

About Kara Healthcare

At Kara Healthcare, we provide high-quality dementia, nursing, residential, and respite care.

We believe every resident deserves dignity, choice, independence, and compassionate support tailored to their individual needs.

For us, quality assurance isn't simply about paperwork or ticking boxes. It's about making sure the care residents receive every day is safe, effective, respectful, and of a consistently high standard.

As we continue to grow, we're looking for someone who can help us maintain strong quality standards across our services and support our teams to continually improve.

What You'll Be Doing

As Quality Assurance Manager, you'll play a key role in monitoring and improving quality across our services in the North East.

You will:

• Carry out regular quality assurance visits, audits, and reviews across our services.
• Monitor compliance with CQC regulations, legislation, company policies, and internal standards.
• Review care records, documentation, policies, procedures, and other quality-related information.
• Identify areas of good practice as well as areas where improvements are needed.
• Work with Home Managers to develop clear and practical improvement plans.
• Monitor action plans and ensure agreed improvements are completed and maintained.
• Identify trends, recurring issues, and potential risks across services.
• Provide clear feedback and recommendations to Home Managers and senior leadership.
• Support services in preparing for CQC inspections and other external audits.
• Support the investigation and review of incidents, complaints, safeguarding concerns, and other quality matters where required.
• Make sure lessons are identified and translated into meaningful improvements.
• Share good practice and learning across Kara Healthcare services.
• Monitor key quality indicators and contribute to regular quality reports.
• Support the development and implementation of quality assurance frameworks and processes.
• Work with managers and care teams to strengthen standards and improve outcomes for residents.
• Keep up to date with changes in legislation, regulation, and best practice.
• Promote a culture where quality, accountability, and continuous improvement are part of everyday practice.
• Keep the experience, safety, dignity, and wellbeing of residents at the centre of quality assurance activity.

What We're Looking For

We're looking for someone who is thorough, confident, and genuinely passionate about improving care.

You'll ideally have:

• Previous experience in quality assurance, quality compliance, governance, or a senior care role.
• Strong experience within adult social care.
• Good knowledge of CQC regulations and relevant adult social care legislation.
• Experience carrying out audits, quality reviews, monitoring visits, or inspections.
• Experience developing and monitoring action plans.
• A good understanding of safeguarding, complaints, incidents, risk management, and care quality.
• Excellent attention to detail.
• Strong analytical and problem-solving skills.
• The ability to identify risks and take a proactive approach to resolving them.
• Excellent communication and relationship-building skills.
• The confidence to challenge standards when necessary while maintaining positive relationships with teams.
• A fair, consistent, and practical approach.
• Strong organisational and time-management skills.
• Relevant Health and Social Care, Quality, or Compliance qualifications would be advantageous.

Experience working across multiple care homes or services would be highly beneficial.

Why Join Kara Healthcare?

At Kara Healthcare, we believe quality assurance should be about helping teams succeed, not simply finding faults.

You’ll have the opportunity to work closely with our Home Managers and care teams, helping them understand what they're doing well and where there are opportunities to improve.

You’ll also work alongside our senior leadership team and play an important part in maintaining and developing quality standards as Kara Healthcare continues to grow.

In Return, We Offer:

• An important role within a growing healthcare organisation
• Supportive and accessible senior leadership
• Ongoing training and professional development
• Opportunities for career progression
• The opportunity to influence quality across multiple services
• A varied role with genuine responsibility
• The chance to work alongside dedicated and passionate care teams
• The opportunity to help improve outcomes for residents across Kara Healthcare

Ready for Your Next Challenge?

If you’re organised, thorough, and passionate about quality care, we’d love to hear from you.

We’re looking for someone who can look beyond the paperwork, understand what’s really happening within our services, and work with our teams to make sure good practice is consistently maintained.

At Kara Healthcare, we believe quality is everyone’s responsibility. We’re committed to supporting our teams, learning from our experiences, and continually improving the care and support we provide to our residents.