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- Tasks: Lead quality assurance initiatives and improve care services for residents.
- Company: Kara Healthcare, a dedicated provider of quality dementia and nursing care.
- Benefits: Competitive salary, career development, and a supportive leadership team.
- Why this job: Make a real difference in residents' lives while shaping quality care standards.
- Qualifications: Experience in quality assurance within health or social care and strong analytical skills.
- Other info: Collaborative culture with opportunities for service improvement and transformation.
The predicted salary is between 30000 - 40000 £ per year.
Kara Healthcare is a quality care provider devoted to delivering first-class dementia, nursing, residential, and respite care to residents living in our homes. Tailored care plans and 24-hour personal support for each resident help us achieve this. We offer a wide variety of care options from short and long-term residential to person-centred nursing care.
The Quality and Assurance Manager plays a critical role in strengthening quality governance and continuous improvement across our care services. Reporting into senior leadership, you will lead the development and implementation of the organisation’s Quality Management System, ensuring services consistently deliver safe, effective and person-centred care.
This role focuses on audit, regulatory compliance, performance monitoring and service improvement. You will work closely with operational leaders and Home Managers to embed strong governance frameworks, support inspection readiness and drive a culture of quality, accountability and learning across the organisation.
- Develop and maintain the organisation’s Quality Management System, policies and quality assurance frameworks
- Plan and conduct internal audits across services including care planning, governance, clinical practice and environmental standards
- Analyse quality metrics, audit outcomes and service feedback to identify risks, trends and improvement opportunities
- Develop systems for gathering feedback from residents, families and staff to inform service improvements
- Ensure services are inspection ready and prepared for regulatory reviews and external audits
- Support homes to maintain compliance with regulatory frameworks including CQC standards
- Oversee the investigation and resolution of incidents, safeguarding concerns and complaints, ensuring learning is embedded across services
- Maintain accurate records of quality audits, compliance activity and governance reporting
- Provide guidance, coaching and training to managers and teams on quality standards and regulatory expectations
- Promote a proactive culture of quality, safety and continuous improvement across the organisation
- Act as a key contact for regulators, commissioners and safeguarding teams on quality related matters
Experienced quality professional within the health or social care sector:
- Strong understanding of governance, regulatory compliance and quality frameworks
- Analytical thinker with the ability to interpret data and identify trends
- Strong communicator able to influence and support managers across services
- Passionate about improving quality, safety and resident outcomes
Experience in a Quality Assurance, Governance or Compliance role within health or social care:
- Strong knowledge of CQC standards and regulatory expectations within care services
- Ability to analyse data and produce clear quality and performance reports
- Ability to travel across services where required
Competitive salary, career development opportunities within a growing organisation, opportunity to shape quality and governance frameworks across services, supportive leadership team and collaborative working culture, opportunity to contribute to service improvement and quality transformation initiatives.
Claims Quality Assurance Officer in Newcastle upon Tyne employer: Kara Healthcare
Contact Detail:
Kara Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Quality Assurance Officer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those involved in quality assurance. Attend industry events or join online forums to connect with potential employers and learn about job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of CQC standards and quality frameworks. Be ready to discuss how you can contribute to improving care services and ensuring compliance – show them you're the right fit!
✨Tip Number 3
Don’t just apply anywhere; focus on organisations that align with your values. At StudySmarter, we encourage you to check out our website for roles that match your passion for quality care and improvement.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Claims Quality Assurance Officer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in quality assurance and compliance within the health or social care sector. We want to see how your skills align with our mission at Kara Healthcare!
Showcase Your Analytical Skills: Since this role involves analysing quality metrics and identifying trends, be sure to include examples of how you've successfully interpreted data in previous roles. We love seeing those analytical thinkers in action!
Communicate Clearly: Strong communication is key for this position. Use your application to demonstrate your ability to influence and support others. Share specific instances where your communication made a difference in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape quality and governance frameworks with us!
How to prepare for a job interview at Kara Healthcare
✨Know Your Quality Standards
Familiarise yourself with the CQC standards and regulatory expectations relevant to the role. This will not only show your commitment to quality care but also help you answer questions confidently about how you would ensure compliance in the organisation.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data analysis to identify trends or improve service quality in previous roles. Be ready to discuss specific metrics you've worked with and how they informed your decision-making process.
✨Demonstrate Your Communication Skills
As a Claims Quality Assurance Officer, you'll need to influence and support managers. Think of instances where you've successfully communicated complex information or trained others on quality standards. This will highlight your ability to engage with various stakeholders.
✨Emphasise Continuous Improvement
Be prepared to discuss your passion for quality improvement. Share examples of initiatives you've led or contributed to that enhanced care services. This will demonstrate your proactive approach and alignment with the organisation's culture of continuous improvement.