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For Companies At a Glance
- Tasks: Support students from application to enrolment while building relationships with schools.
- Company: Join Kaplan International Pathways, a leader in flexible study options for international students.
- Benefits: Enjoy hybrid working, competitive salary, 28 days leave, and discounts on courses.
- Why this job: Be part of a dynamic team making a real impact on students' futures.
- Qualifications: Strong customer service skills and experience in recruitment or sales are essential.
- Other info: Willingness to travel across the UK for school visits is required.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Reference Number: JR249387
Location: Hybrid working – home and our office based near London Bridge
Working Pattern: Full Time, Part Time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Salary: Competitive
We are looking for a Student Success Advisor to join our team.
We are seeking a dynamic, energetic, and target-driven Student Success Advisor to support recruitment efforts for our UK and North America partners. Reporting directly to the Student Success Manager, you will provide outstanding customer service to prospective students and their parents, guiding them from the early application stages through to enrolment.
You will also be responsible for executing the team’s school strategy by working closely with UK schools and English language schools, building strong relationship through visits and engagement to support student recruitment for our university partners in North America and UK Pathway programmes.
What you’ll bring to the role
- Strong customer service skills with a sales-oriented and results-driven approach.
- Experience in student recruitment, sales, or customer service. Able to communicate clearly with diverse audiences in written and spoken English.
- Organised and detail-focused, able to work under pressure and meet challenging deadlines.
- Confident using phone, email, WhatsApp, Live Chat, and IT tools like Word, Excel, and PowerPoint.
- Willing to travel independently across the UK for school visits, recruitment events, and occasional weekends.
- Skilled at building strong relationships with internal and external stakeholders. Culturally aware and adaptable.
What we do
Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options – from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.
In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
Please apply with CV and cover letter no later than 11pm on 7th September 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Student Success Advisor employer: Kaplan
Contact Detail:
Kaplan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Success Advisor
✨Tip Number 1
Familiarise yourself with the UK and North American education systems. Understanding the nuances of student recruitment in these regions will help you engage more effectively with prospective students and their parents.
✨Tip Number 2
Network with professionals in the education sector, especially those involved in student recruitment. Attend relevant events or webinars to build connections that could provide insights and opportunities within the industry.
✨Tip Number 3
Prepare to demonstrate your customer service skills during the interview. Think of specific examples where you've successfully supported clients or students, as this will showcase your ability to excel in a role focused on student success.
✨Tip Number 4
Be ready to discuss your experience with various communication tools. Since the role involves using phone, email, and live chat, showing your proficiency with these platforms can set you apart from other candidates.
We think you need these skills to ace Student Success Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, student recruitment, or sales. Use specific examples that demonstrate your ability to meet targets and build relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job description, particularly your customer service skills and experience in engaging with diverse audiences.
Showcase Communication Skills: Since the role requires clear communication, ensure your application is well-written and free of errors. Use concise language and structure your thoughts logically to reflect your ability to communicate effectively.
Highlight Organisational Skills: Demonstrate your organisational abilities by mentioning any relevant experiences where you successfully managed multiple tasks or projects under pressure. This will show that you can handle the demands of the role.
How to prepare for a job interview at Kaplan
✨Showcase Your Customer Service Skills
As a Student Success Advisor, you'll need to demonstrate strong customer service skills. Prepare examples from your past experiences where you successfully assisted students or clients, highlighting your ability to communicate clearly and effectively.
✨Understand the Role and Company
Research Kaplan International Pathways and their university partners. Familiarise yourself with their programmes and values so you can discuss how your skills align with their mission during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you've had to meet tight deadlines or manage multiple tasks, and be ready to explain your approach.
✨Demonstrate Relationship-Building Skills
Since the role involves building relationships with schools and stakeholders, prepare to discuss your experience in networking and relationship management. Share specific instances where you successfully engaged with diverse audiences.
