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For Companies At a Glance
- Tasks: Manage student services, finance, and administration to enhance the Kaplan experience.
- Company: Join Kaplan International Languages, a leader in English language education with schools worldwide.
- Benefits: Enjoy competitive salary, hybrid work options, 28 days leave, and discounts on courses.
- Why this job: Make a real impact on students' lives while working in a vibrant, supportive environment.
- Qualifications: Experience in administration, customer service, and problem-solving is essential.
- Other info: Apply by 27th August 2025; early applications are encouraged.
The predicted salary is between 23000 - 30000 £ per year.
Job Description
Reference Number: JR249318
Location: Cambridge
Working Pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Salary: £27,000 per annum
We are looking for a Student Services Manager to join our team.
As the Student Services Manager oversees general customer services, student finance and manages day-to-day student administration. You will ensure all students have the best Kaplan Experience through top quality customer service and by making the welfare and safeguarding of students a priority.
What you’ll bring to the role
- Experience in administration work (preferably in an ELT environment).
- Experience in dealing with and solving complaints.
- Experience in selling products and services.
- Experience in working in a customer-facing environment.
- Ability to deal with and resolve a high volume of queries efficiently.
- Ability to demonstrate safe recruitment practices leading to the hiring of exceptional staff.
- Ability to find and present solutions to problems.
- Ability to manage and implement change.
- Ability to manage performance and development of staff.
- Ability to motivate others to achieve goals.
- Ability to promote the school and KIL services.
- Ability to relate to and build rapport with international students.
What we do
Every year, Kaplan International Languages (KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
Please apply with CV and cover letter no later than 11pm on 27th August 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Student Services Manager employer: Kaplan
Contact Detail:
Kaplan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Services Manager
✨Tip Number 1
Familiarise yourself with the specific needs of international students. Understanding their challenges and how to support them will help you stand out as a candidate who truly cares about student welfare.
✨Tip Number 2
Highlight your experience in customer service, especially in educational settings. Be ready to share examples of how you've successfully resolved complaints or improved student satisfaction in previous roles.
✨Tip Number 3
Demonstrate your ability to manage change effectively. Prepare to discuss instances where you've implemented new processes or adapted to changes in a fast-paced environment, showcasing your leadership skills.
✨Tip Number 4
Network with professionals in the education sector, particularly those involved in student services. Engaging with others in the field can provide insights and potentially lead to referrals that could enhance your application.
We think you need these skills to ace Student Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, customer service, and complaint resolution. Use specific examples that demonstrate your ability to manage student services effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting students and enhancing their experience. Mention your experience in a customer-facing environment and how it aligns with the role of Student Services Manager.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully dealt with complaints or resolved issues in previous roles. This will demonstrate your ability to handle a high volume of queries efficiently.
Highlight Leadership Abilities: If you have experience managing staff or motivating teams, be sure to include this in your application. Discuss how you can lead and develop a team to achieve goals, which is crucial for this role.
How to prepare for a job interview at Kaplan
✨Showcase Your Customer Service Skills
As a Student Services Manager, you'll need to demonstrate your ability to provide top-notch customer service. Prepare examples from your past experiences where you successfully resolved complaints or improved student satisfaction.
✨Highlight Your Administrative Experience
Make sure to discuss your previous administrative roles, especially in an ELT environment. Be ready to explain how you've managed day-to-day operations and handled a high volume of queries efficiently.
✨Demonstrate Problem-Solving Abilities
The role requires finding solutions to various challenges. Think of specific instances where you identified a problem and implemented a successful solution, particularly in a customer-facing context.
✨Connect with International Students
Building rapport with international students is crucial. Prepare to share how you've engaged with diverse groups in the past and how you can create an inclusive environment for all students.
