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For Companies At a Glance
- Tasks: Assist with customer service, student finance, and daily administration for an excellent student experience.
- Company: Join Kaplan, a global leader in language education with schools across 6 countries.
- Benefits: Enjoy hybrid working, 28 days annual leave, and discounts on Kaplan courses for you and your family.
- Why this job: Perfect for those wanting to grow in education support while helping international students thrive.
- Qualifications: Experience in administration and customer service is essential; a solution-oriented mindset is a plus.
- Other info: Fixed-term contract until September 2025; apply early as roles may close quickly.
The predicted salary is between 24000 - 24000 £ per year.
We are looking for a Student Services Assistant to join our team. You’ll be assisting with customer service, student finance, and day-to-day student administration to ensure students have an excellent Kaplan experience. This role is ideal for someone with experience in customer service and administration, seeking to develop their career in education support.
What You’ll Bring To The Role
- Experience in administration work (preferably in an ELT environment).
- Experience in a customer-facing environment.
- Ability to handle and resolve high volumes of queries efficiently.
- Solution-oriented mindset.
- Ability to relate to and build rapport with international students.
- Initiative and decision-making skills.
- Ability to work independently and as part of a team.
- Capability to manage and implement change.
What We Offer
- 28 days annual leave*
- Discounts on Kaplan courses for employees and families
- Confidential helpline for support services
- Company pension contributions
- Enhanced maternity, paternity, and adoption pay
- Medicash Health Cash Plan* (Pro rata if part-time)
How To Apply
Submit your CV and Cover Letter by 11pm on 1st June 2025. Early applications are encouraged as the role may close early if filled.
Application Support
For assistance, contact the Recruitment Team at kaplanstaff.recruitment@kaplan.com.
Equality and Diversity
We are committed to diversity and encourage applications from all backgrounds. Applicants can request reasonable adjustments during the application process.
Student Services Assistant employer: Kaplan
Contact Detail:
Kaplan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Services Assistant
✨Tip Number 1
Familiarise yourself with Kaplan's values and mission. Understanding what they stand for will help you align your answers during interviews and show that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced in the Student Services Assistant role, which can be invaluable during your application process.
✨Tip Number 3
Prepare for potential scenario-based questions by thinking of examples from your past experiences where you've successfully handled customer queries or administrative tasks. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Showcase your understanding of the international student experience. Being able to relate to and support students from diverse backgrounds is crucial, so think about how your own experiences can help you connect with them.
We think you need these skills to ace Student Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Student Services Assistant position. Tailor your application to highlight relevant experience in customer service and administration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for education support and your ability to handle student queries. Use specific examples from your past experiences to demonstrate how you meet the qualifications listed in the job description.
Tailor Your CV: Ensure your CV is up-to-date and tailored to the role. Highlight any relevant experience in administration and customer service, particularly in an educational context. Use bullet points for clarity and focus on achievements.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Kaplan
✨Showcase Your Customer Service Skills
Since the role involves assisting with customer service, be prepared to discuss your previous experiences in this area. Share specific examples of how you've handled queries or resolved issues, especially in a fast-paced environment.
✨Demonstrate Your Administrative Experience
Highlight any relevant administrative experience you have, particularly in an educational setting. Be ready to talk about the tools and systems you've used to manage student records or finance, as this will show your capability to handle the responsibilities of the role.
✨Emphasise Your Problem-Solving Abilities
The job requires a solution-oriented mindset, so think of instances where you've successfully resolved challenges. Discuss how you approach problem-solving and provide examples that demonstrate your initiative and decision-making skills.
✨Connect with International Students
As you'll be working with a diverse student body, it's important to show your ability to relate to and build rapport with international students. Share any experiences you have had in multicultural environments and how you adapted your communication style to meet their needs.
