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For Companies At a Glance
- Tasks: Assist students with queries and administration to enhance their Kaplan experience.
- Company: Join Kaplan International Languages, a leader in English language education with schools worldwide.
- Benefits: Enjoy competitive pay, hybrid working, 28 days leave, and discounts on courses for you and your family.
- Why this job: Perfect for those passionate about customer service and looking to grow in a vibrant, supportive environment.
- Qualifications: Experience in administration and customer service, especially in an educational setting, is preferred.
- Other info: This role is full-time, permanent, and ideal for those seeking career progression.
The predicted salary is between 21600 - 37800 £ per year.
We are looking for a Student Services Assistant to join our team. We are looking for somebody with a passion for customer service to join our team as a Student Services Assistant, on a fixed term basis over our busiest May-September period. You’ll be assisting and working alongside the school team, taking care of all general customer service queries, student finance and day-to-day student administration. In summary, you’ll help students have an excellent Kaplan experience.
This is an excellent opportunity for someone who may be currently working as a Customer Service Assistant, who is looking to expand their skills and build their career with an industry leader.
What you’ll bring to the role:
- Experience in administration work (preferably in an ELT environment).
- Experience in working in a customer-facing environment.
- Ability to deal with and resolve a high volume of queries efficiently.
- Ability to find and present solutions.
- Ability to relate to and build rapport with international students.
- Ability to use initiative and make decisions when required.
- Ability to work effectively on an individual basis and as a member of a team.
- Ability to manage and implement change.
What we do:
Every year, Kaplan International Languages (KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs.
What we offer:
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply:
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on 25th April 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Student Services Assistant employer: Kaplan
Contact Detail:
Kaplan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Services Assistant
✨Tip Number 1
Familiarise yourself with Kaplan International Languages and their offerings. Understanding their courses and the student demographic will help you relate better to potential students and demonstrate your passion for customer service during any interviews.
✨Tip Number 2
Highlight your experience in customer service roles, especially if you've worked in an educational or international environment. Be ready to share specific examples of how you've efficiently resolved queries and built rapport with customers.
✨Tip Number 3
Prepare to discuss your administrative skills and how you've managed change in previous roles. Think of instances where you've successfully implemented new processes or improved existing ones, as this will show your initiative and adaptability.
✨Tip Number 4
Network with current or former employees of Kaplan to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.
We think you need these skills to ace Student Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use specific examples that demonstrate your ability to handle queries efficiently and build rapport with students.
Craft a Compelling Cover Letter: In your cover letter, clearly outline how your skills and experiences align with the requirements of the Student Services Assistant role. Mention your passion for customer service and any relevant experience in an ELT environment.
Showcase Problem-Solving Skills: Provide examples in your application that showcase your ability to resolve high volumes of queries and present solutions. This will demonstrate your initiative and decision-making capabilities.
Highlight Teamwork and Independence: Emphasise your ability to work both independently and as part of a team. Mention any past experiences where you successfully managed change or contributed to team goals.
How to prepare for a job interview at Kaplan
✨Show Your Customer Service Passion
Make sure to highlight your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, especially in a fast-paced environment.
✨Demonstrate Your Administrative Skills
Prepare to discuss your experience with administration tasks. Be ready to explain how you've managed student queries or similar responsibilities, showcasing your ability to handle a high volume of requests efficiently.
✨Build Rapport with International Students
Since you'll be working with a diverse group of students, think about how you can relate to them. Share any experiences you've had in multicultural settings and how you’ve successfully built relationships with individuals from different backgrounds.
✨Be Ready to Discuss Problem-Solving
Expect questions about how you approach challenges. Prepare examples where you've used your initiative to resolve issues or implement changes, demonstrating your decision-making skills and ability to adapt.
