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For Companies At a Glance
- Tasks: Assist with customer service, student finance, and administration to enhance the student experience.
- Company: Join Kaplan International Languages, a leader in English language education with schools across six countries.
- Benefits: Enjoy a competitive salary, hybrid working options, 28 days leave, and discounts on courses.
- Why this job: Make a real impact on students' lives while developing your skills in a supportive environment.
- Qualifications: Experience in administration and customer service is essential; a degree is desirable.
- Other info: Flexible start dates available; must be available in July and August.
The predicted salary is between 18600 - 26000 £ per year.
Location: Edinburgh
Working pattern: Full Time
Contract Type: Fixed Term Contract - we have flexibility on start and end dates however the successful applicant must be available in July and August
Number of roles: 1
Salary: £23,400 per annum
We are looking for a Student Services Assistant to join our team. The Student Services Assistant works alongside the Student Services Manager on general customer services, student finance and day-to-day student administration. They ensure all students have the best Kaplan Experience through top quality customer service and by making the welfare and safeguarding of students a priority.
What you’ll bring to the role
- Experience
- Experience in administration work (preferably in an ELT environment) - Essential
- Experience in working in a customer-facing environment - Essential
- Experience in dealing with and solving complaints - Desirable
- Experience in processing payments - Desirable
- Experience in selling products and services - Desirable
- Experience in visas and compliance - Desirable
- Bachelor’s degree - Desirable
- Ability to deal with and resolve a high volume of queries efficiently
- Ability to find and present solutions to problems
- Ability to relate to and build rapport with international students
- Ability to use initiative and make decisions when required
- Ability to work effectively on an individual basis and as a member of a team
- Excellent communication skills
- Excellent IT skills including MS Office
- Excellent organisation skills and ability to multitask, manage conflicting priorities and meet deadlines
- Exceptional customer service ethos
- High level of patience and approachability
- Strong attention to detail and high level of data accuracy
What we do
Every year, Kaplan International Languages (KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 4 April 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Student Services Assistant employer: Kaplan
Contact Detail:
Kaplan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Services Assistant
✨Tip Number 1
Familiarise yourself with the specific needs of international students. Understanding their challenges and how to provide exceptional support will set you apart during interviews.
✨Tip Number 2
Highlight any experience you have in customer service, especially in educational settings. Be ready to share examples of how you've successfully resolved complaints or provided excellent service.
✨Tip Number 3
Brush up on your IT skills, particularly with MS Office. Being able to demonstrate your proficiency in these tools can be a significant advantage in managing student administration tasks.
✨Tip Number 4
Prepare to discuss your ability to multitask and manage conflicting priorities. Think of specific instances where you've successfully juggled multiple responsibilities, as this is crucial for the role.
We think you need these skills to ace Student Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Use specific examples that demonstrate your ability to handle queries and complaints, as these are essential for the Student Services Assistant role.
Craft a Compelling Cover Letter: In your cover letter, clearly outline how your skills and experiences align with the job requirements. Mention your ability to work with international students and provide excellent customer service, as this is crucial for the position.
Showcase Relevant Skills: Emphasise your IT skills, particularly with MS Office, and your organisational abilities. Highlight any experience you have with student finance or processing payments, as these are desirable qualifications for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is important for the Student Services Assistant position.
How to prepare for a job interview at Kaplan
✨Showcase Your Customer Service Skills
As a Student Services Assistant, you'll be dealing with students daily. Prepare examples of how you've provided excellent customer service in previous roles, especially in a fast-paced environment.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved complaints or issues. Highlight your ability to think on your feet and present solutions effectively.
✨Familiarise Yourself with Student Welfare
Understand the importance of student welfare and safeguarding. Be prepared to talk about how you would prioritise these aspects in your role and any relevant experience you have.
✨Highlight Your IT and Organisational Skills
Since the role requires excellent IT skills, particularly with MS Office, be ready to discuss your proficiency. Also, share how you manage multiple tasks and deadlines efficiently.
