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For Companies At a Glance
- Tasks: Assist with customer service, student finance, and administration at our vibrant London school.
- Company: Join Kaplan International Languages, a leading global language school with a diverse student community.
- Benefits: Enjoy competitive salary, hybrid working, 28 days leave, and discounts on courses for you and your family.
- Why this job: Make a real impact on students' experiences while developing your skills in a supportive environment.
- Qualifications: Experience in administration and customer service, with a knack for problem-solving and teamwork.
- Other info: Apply early as we may close applications before the deadline if we find the right candidate.
The predicted salary is between 21600 - 37800 £ per year.
Job Description
Reference Number: JR249156
Location: London
Working Pattern: Full time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Salary: £27,000 per annum
We are looking for a Student Services Assistant to join our team.
At Kaplan International Languages London, we’re looking for an outstanding customer service professional to join our team as a Student Services Assistant.
Based on the frontline reception area of our school, you’ll be assisting and working alongside the Student Services Manager, taking care of all general customer service queries, student finance and day-to-day student administration. You’ll ensure that students have an excellent Kaplan experience and that their welfare is always a high priority.
What you’ll bring to the role
- Experience in administration work (preferably in an ELT environment).
- Experience in working in a customer-facing environment.
- Ability to deal with and resolve a high volume of queries efficiently.
- Ability to find and present solutions.
- Ability to relate to and build rapport with international students.
- Ability to use initiative and make decisions when required.
- Ability to work effectively on an individual basis and as a member of a team.
- Ability to manage and implement change.
What we do
Every year, Kaplan International Languages (KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
Please apply with CV and cover letter no later than 11pm on Friday 29th August 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Student Services Assistant employer: Kaplan
Contact Detail:
Kaplan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Services Assistant
✨Tip Number 1
Familiarise yourself with Kaplan International Languages and their values. Understanding their mission to provide excellent customer service and support for international students will help you align your responses during the interview.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your ability to handle customer queries effectively. Think about specific situations where you resolved issues or improved student satisfaction, as these will showcase your skills.
✨Tip Number 3
Practice your communication skills, especially in a customer-facing context. Role-playing common scenarios you might encounter as a Student Services Assistant can help you feel more confident and articulate during the interview.
✨Tip Number 4
Network with current or former employees of Kaplan International Languages if possible. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Student Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service, particularly in an educational or language environment. Use specific examples to demonstrate your skills in handling queries and providing solutions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting students and enhancing their experience. Mention your ability to build rapport with international students and how you can contribute to the team at Kaplan International Languages.
Highlight Relevant Skills: Emphasise your skills in managing change, working independently, and as part of a team. Provide examples of how you've successfully resolved high volumes of queries in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kaplan
✨Showcase Your Customer Service Skills
As a Student Services Assistant, you'll be on the frontline dealing with students. Prepare examples from your past experiences where you successfully resolved customer queries or improved service delivery. This will demonstrate your ability to handle the role effectively.
✨Familiarise Yourself with Student Administration
Brush up on your knowledge of student administration processes, especially in an English Language Teaching (ELT) environment. Being able to discuss relevant administrative tasks and how you've managed them in the past will show that you're well-prepared for the role.
✨Demonstrate Your Problem-Solving Abilities
The role requires you to deal with a high volume of queries. Think of specific instances where you identified problems and implemented solutions. Highlighting your initiative and decision-making skills will set you apart from other candidates.
✨Build Rapport with International Students
Since you'll be working with a diverse group of students, it's essential to show your ability to relate to them. Share experiences where you've successfully built relationships with individuals from different backgrounds, as this will illustrate your interpersonal skills.
