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- Tasks: Ensure a top-notch experience for students and exam candidates while managing administrative tasks.
- Company: Join Kaplan Professional, a leader in education and professional assessments.
- Benefits: Enjoy 28 days leave, discounts on courses, and comprehensive health benefits.
- Other info: Flexible hours and excellent career progression opportunities await you.
- Why this job: Make a real difference in students' lives while building your career in a supportive environment.
- Qualifications: Customer service experience, strong communication skills, and good IT literacy required.
The predicted salary is between 21000 - 24000 £ per year.
Job Description
Reference number: JR250399
Location: Manchester
Working pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Grade: K2
Salary: £24,570 – £25,500 per annum
We are looking for a Student Experience Officer to join our team.
Role summary
The successful candidate will be responsible for providing an outstanding experience to our exam candidates, students and visitors. You’ll ensure computer based exams are administered in accordance with institute regulations and that compliance is upheld. In addition, you will ensure that all administrative tasks are completed efficiently, in a timely manner and to a high standard, as well as ensuring the training location is ready for our students during operating hours.
This is an excellent opportunity for someone who may be currently working as a Exam Invigilator, who is looking to expand their skills and build their career with an industry leader.
What you’ll bring to the role
We would like you to have worked within a customer focused environment previously and be able to demonstrate you possess the following qualities:
- Proactive and personable with a desire to make a difference
- Excellent communication skills particularly face-to-face communication
- Good IT skills and computer literacy including an understanding of artificial intelligence
- Organised with a high level of attention to detail
- Experience in solving challenges at short notice
- Ability to work independently and as part of a wider team
- Experience of health and safety requirements in a similar establishment is desirable
- Able to work flexible hours
What we do
Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.
We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.
What we believe in
Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.
Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion – of culture, experiences, perspectives – are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.
Our Values
We live, breathe and celebrate our values – they drive what we believe in, how we behave and guide us in creating a culture of success.
• Act with integrity
• Empower and support
• Create opportunity
• Grow knowledge
• Drive results together
What we offer
As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
• 28 days annual leave + option to purchase more
• Season ticket loan and cycle to work scheme
• Big discounts on Kaplan courses for you and your family
• Private medical, income protection, and life insurance
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than Friday 17th October 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Student Experience Officer employer: Kaplan
Contact Detail:
Kaplan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Kaplan and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service experience and how you can enhance the student experience.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've demonstrated your proactive attitude, problem-solving skills, and attention to detail. Real-life stories resonate well with interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds!
We think you need these skills to ace Student Experience Officer
Some tips for your application 🫡
Craft a Tailored CV: Make sure your CV highlights your experience in customer-focused roles and any relevant skills. We want to see how your background aligns with the Student Experience Officer position, so don’t hold back on showcasing your strengths!
Write a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing student experiences and how your proactive nature can contribute to our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Whether it’s through clear language in your CV or a friendly tone in your cover letter, let us see your ability to connect with others.
Apply Early!: Don’t wait until the last minute to submit your application. We recommend applying as soon as possible since we might close the role early if we find the right candidate. Head over to our website and get your application in!
How to prepare for a job interview at Kaplan
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student Experience Officer. Familiarise yourself with the job description and think about how your previous experience as an Exam Invigilator or in a customer-focused environment aligns with the role.
✨Showcase Your Communication Skills
Since excellent face-to-face communication is key for this position, practice articulating your thoughts clearly. Consider preparing examples of how you've effectively communicated with students or colleagues in past roles to demonstrate your interpersonal skills.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and tasks efficiently. Think of specific instances where your attention to detail and organisational abilities helped you solve challenges quickly, especially in high-pressure situations.
✨Embrace the Values of Kaplan
Familiarise yourself with Kaplan's values and be prepared to discuss how you embody them. Reflect on experiences where you've acted with integrity, empowered others, or contributed to a team effort, as these qualities are essential for success in this role.