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- Tasks: Manage student administration processes and support colleagues in a dynamic online education environment.
- Company: Join Kaplan Open Learning, a leader in online degree education with a mission to transform lives.
- Benefits: Enjoy remote work options, 28 days annual leave, and discounts on Kaplan courses for you and your family.
- Why this job: Be part of a supportive team that values innovation and career progression in higher education.
- Qualifications: A first degree and experience in academic administration are essential; strong IT and communication skills required.
- Other info: Apply by 21 April 2025; early applications are encouraged as the role may close sooner.
The predicted salary is between 28000 - 37000 £ per year.
We are looking for a Student Administration Manager to join our team. The Student Administration Manager is responsible for providing a professional support service to all colleagues at Kaplan Open Learning (KOL); including responsibility for co-ordination and maintenance of the administration processes and frameworks for our partner Universities. The team provides support, advice and guidance in relation to a range of administration processes including academic regulations, Board of Examiners procedures, academic integrity and extenuating circumstances.
What you’ll bring to the role
- A first degree
- Experience of working in an academic administrative role in higher education.
- Experience of interpreting and explaining complex policies and procedures.
- Ability to communicate with staff at all levels to provide advice and guidance on quality assurance policies and procedures.
- Strong interpersonal skills, comfortable liaising with staff at all levels.
- Excellent IT skills, primarily Word, Excel, Powerpoint and online meeting software such as Zoom and Microsoft Teams.
- Excellent organisational skills with attention to detail and ability to follow processes.
Desirable
- Experience of dealing with higher education administration procedures including academic integrity, extenuating circumstances and late submission.
- Experience of problem solving in an educational environment
- Experience of servicing Committees and Boards
- Experience of line management.
- Advanced Excel skills such as use of formulas, pivot tables and V lookup
What we do
Kaplan Open Learning is one of the world’s largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by a dedicated academic and professional services team. Our mission is to continue to transform students’ lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
To apply for this role please submit a CV along with a Cover Letter. In your cover letter please answer the following questions as part of your application to help us understand how your experience relates to this role:
- What is your experience of academic administration in higher education? (100 words maximum)
- Why do you want to work for a provider of online higher education? (100 words maximum)
The closing date for applications is 21 April 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Student Administration Manager employer: Kaplan
Contact Detail:
Kaplan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Administration Manager
✨Tip Number 1
Familiarise yourself with the specific academic regulations and procedures relevant to higher education. Understanding these will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Kaplan Open Learning or similar institutions. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Brush up on your Excel skills, especially advanced functions like pivot tables and VLOOKUP. Being able to showcase these skills in practical scenarios during interviews can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with problem-solving in an educational context. Think of specific examples where you've successfully navigated challenges, as this will highlight your suitability for the role.
We think you need these skills to ace Student Administration Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in academic administration. Focus on roles where you've interpreted policies, liaised with staff, or managed administrative processes.
Craft a Compelling Cover Letter: In your cover letter, directly address the questions posed in the job description. Use clear and concise language to explain your experience in academic administration and your motivation for working in online higher education.
Showcase Your Skills: Emphasise your IT skills, particularly in Word, Excel, and online meeting software. If you have advanced Excel skills, mention specific functions you are proficient in, such as pivot tables or VLOOKUP.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and well-presented.
How to prepare for a job interview at Kaplan
✨Showcase Your Academic Administration Experience
Be prepared to discuss your previous roles in academic administration. Highlight specific examples where you interpreted complex policies or managed administrative processes, as this will demonstrate your suitability for the Student Administration Manager position.
✨Communicate Clearly and Confidently
Since the role involves liaising with staff at all levels, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate how you've effectively communicated complex information to diverse audiences.
✨Demonstrate Your IT Proficiency
Familiarise yourself with the software mentioned in the job description, especially Excel. Be ready to discuss your experience with advanced features like pivot tables and VLOOKUP, as these skills are essential for the role.
✨Express Your Passion for Online Education
In your interview, convey why you're interested in working for a provider of online higher education. Share your thoughts on the impact of online learning and how it aligns with your career goals, which will show your enthusiasm for the role.
