Operations Supervisor (Data & Systems)

Reference number: JR243588

Location: Hybrid working – home and our office in Islington, London, UK.

Working pattern: Full Time

Contract Type: Permanent

Number of roles: 1

Grade: K4

Salary: £36,000 – £40,000 per annum

We are looking for an Operations Supervisor to join our team.

This is an engaging role that requires intricate problem-solving and analytical skills. You’ll be joining the team responsible for delivering the Solicitors Qualifying Examination (SQE) and will play a key role in managing our candidate booking and results data.

As the Operations Supervisor, you will:

• Manage key large datasets across various platforms, including Google Suite, Microsoft Excel, Pearson VUE Registration Manager, and Dynamics NAV, ensuring data is accurate and kept up to date.

• Manage the processing, uploading and issuing of SQE results data, ensuring data is quality assured at each step and that results are issued on time.

• Manage exam booking data, ensuring candidates are able to book their exams when required

• Provide analysis and reports on key datasets to help drive Business decisions.

• Engage with internal and external stakeholders to develop, test and implement system-based change requests.

This is an excellent opportunity for someone who may be currently working as an Operations Manager, who is looking to expand their skills and build their career with an industry leader.

What you’ll bring to the role

You will bring the following skills to the role:

• Creative problem-solving and logical thinking skills

• Ability to work to the highest level of accuracy under pressure

• A determined and inquisitive approach to learning or improving systems

• Ability to maintain good relationships with external stakeholders

• Comfortable working with databases and large datasets

What we do

Kaplan is a provider of world-leading professional assessments. In 2018, we were appointed as the independent assessment organisation for the new Solicitors Qualifying Examination (SQE), which we then launched in 2021. This exam is now the sole route to qualifying as a Solicitor of England and Wales and will ultimately be taken by upwards of 13,000 candidates per year.

We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion – of culture, experiences, perspectives – are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

Our Values

We live, breathe and celebrate our values – they drive what we believe in, how we behave and guide us in creating a culture of success.

• Act with integrity

• Empower and support

• Create opportunity

• Grow knowledge

• Drive results together

What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave + option to purchase more

• Season ticket loan and cycle to work scheme

• Big discounts on Kaplan courses for you and your family

• Private medical, income protection, and life insurance

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on 20th April 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Shortlisted applicants will be invited to a first stage online interview, if you are successful, you will be invited back for a second stage online interview.