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- Tasks: Manage building operations, ensure health and safety, and support student welfare overnight.
- Company: Join Kaplan Living, a top provider of student accommodation in the UK.
- Benefits: Enjoy 28 days annual leave, discounts on courses, and a supportive work environment.
- Why this job: Be part of a dynamic team that prioritises student care and offers flexible working hours.
- Qualifications: Experience in customer service and maintenance roles is essential; passion for student welfare is a must.
- Other info: Fixed-term contract until July 2026 with a competitive salary of £27,594 per annum.
The predicted salary is between 22700 - 28700 £ per year.
Location: Liverpool
Working Pattern: Full Time, up to 42 hours per week (4 on 4 off pattern)
Contract Type: Fixed Term Contract, until July 2026
Salary: £27,594 per annum
We are looking for a Night Facilities Officer to join our team. As Night Facilities Officer, you will have responsibility for the following areas:
- Building management
- Health and Safety
- Student Welfare and Customer Services
- Financial, Marketing & promotion
- Any other duties as required by the General Manager and/or Deputy Manager
Candidates will need to be available to work overnight on a shift basis between the hours of 8pm and 8am (up to a maximum of 42 hours per week).
What you’ll bring to the role
- Have a passion for customer care and a sensitivity to students' needs
- Have experience in a customer facing environment
- Have recent experience of working in a maintenance/caretaking role
- Have experience of working in an effective Health & Safety culture in line with legislation
- Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required
Essential skills/experience
- Have experience in customer service, hospitality or student service provision, ideally accommodation
- Be able to work as part of a team, and work on own initiative
- Budget management
- Ability to prioritise workload and meet deadlines
What we do: Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
What we offer
- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
Please apply with CV and cover letter no later than 11pm on Monday 23rd June 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Night Facilities Officer employer: Kaplan
Contact Detail:
Kaplan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Facilities Officer
✨Tip Number 1
Familiarise yourself with the specific needs of student accommodation. Understanding the unique challenges and requirements of students can help you demonstrate your passion for customer care during any interviews.
✨Tip Number 2
Highlight your experience in health and safety practices. Be prepared to discuss how you've implemented or adhered to health and safety regulations in previous roles, as this is crucial for the Night Facilities Officer position.
✨Tip Number 3
Showcase your flexibility and ability to work under pressure. Since the role requires working overnight and potentially handling emergencies, be ready to provide examples of how you've successfully managed similar situations in the past.
✨Tip Number 4
Network with current or former employees of Kaplan Living. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Night Facilities Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, maintenance, and health & safety. Use specific examples that demonstrate your skills and how they relate to the Night Facilities Officer role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer care and sensitivity to student needs. Mention your flexibility in working hours and provide examples of how you've successfully managed similar responsibilities in previous roles.
Highlight Relevant Skills: Emphasise your ability to work as part of a team and on your own initiative. Discuss your experience with budget management and prioritising workloads, as these are essential for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kaplan
✨Show Your Customer Care Passion
As a Night Facilities Officer, your role revolves around customer service. Be prepared to discuss specific examples of how you've gone above and beyond for customers in previous roles, especially in a student or hospitality environment.
✨Demonstrate Health & Safety Knowledge
Given the importance of health and safety in this position, brush up on relevant legislation and best practices. Be ready to explain how you've implemented safety measures in past jobs and how you would ensure a safe environment for students.
✨Highlight Flexibility and Initiative
This role requires flexibility in working hours and the ability to act independently. Prepare to share instances where you've had to adapt quickly to changing situations or take the initiative to solve problems without supervision.
✨Discuss Budget Management Experience
Since budget management is part of the job, think about your experience with financial responsibilities. Be ready to talk about how you've managed budgets in previous roles and any strategies you've used to stay within financial limits.
