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For Companies At a Glance
- Tasks: Manage building operations, ensure student welfare, and provide excellent customer service.
- Company: Join Kaplan Living, a top provider of student accommodation in the UK.
- Benefits: Enjoy competitive pay, flexible working, and great discounts on courses for you and your family.
- Why this job: Be part of a supportive team that values student needs and offers career growth opportunities.
- Qualifications: Experience in customer service and maintenance roles is essential; flexibility and teamwork are key.
- Other info: This is a part-time, permanent role with 24 hours per week.
Job Description
Night Facilities Officer
Reference Number: JR249182
Location: Kaplan Living, Brighton
Working Pattern: Part Time, 24 hours per week
Contract Type: Permanent
Number of roles: 1
Salary: £12.60 per hour
We are looking for a Night Facilities Officer to join our team.
As Night Facilities Officer, you will have responsibility for the following areas, Building Management, Health and Safety, Student Welfare, Customer Services, Financial, Marketing Promotion and any other duties as required by the General Manager and/or Deputy Manager.
What you’ll bring to the role
The successful applicant will:
- Have a passion for customer care and a sensitivity to student's needs
- Have experience in a customer facing environment
- Have recent experience of working in a maintenance and/or caretaking role
- Have experience of working in an effective Health Safety culture in line with legislation
- Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required
Essential skills & experience:
- Have experience in customer service, hospitality or student provision, ideally accommodation
- Be able to work as part of a team and work on your own initiative
- Budget management
- Ability to prioritise workload and meet deadlines
What we do
Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
Please apply with CV and cover letter no later than 11pm on Wednesday 3rd September 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Night Facilities Officer employer: Kaplan
Contact Detail:
Kaplan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Facilities Officer
✨Tip Number 1
Familiarise yourself with the specific needs of student accommodation. Understanding the unique challenges and requirements of students can help you demonstrate your passion for customer care during any interviews.
✨Tip Number 2
Highlight your experience in maintenance or caretaking roles. Be prepared to discuss specific examples of how you've handled maintenance issues or emergencies in the past, as this will show your capability in managing the responsibilities of the role.
✨Tip Number 3
Showcase your ability to work both independently and as part of a team. Prepare anecdotes that illustrate your teamwork skills, as well as instances where you've successfully taken initiative on your own.
✨Tip Number 4
Be ready to discuss your understanding of health and safety regulations. Familiarise yourself with relevant legislation and be prepared to explain how you have implemented safety measures in previous roles.
We think you need these skills to ace Night Facilities Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Night Facilities Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and sensitivity to students' needs. Use specific examples from your past experiences in customer service or maintenance roles to demonstrate your suitability for the position.
Highlight Relevant Experience: In your CV, emphasise your experience in customer-facing environments and any relevant roles in maintenance or caretaking. Make sure to include any experience related to health and safety practices, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for the Night Facilities Officer role.
How to prepare for a job interview at Kaplan
✨Show Your Customer Care Passion
As a Night Facilities Officer, you'll need to demonstrate your passion for customer care. Be prepared to share specific examples from your past experiences where you went above and beyond to meet a customer's needs, especially in a student-facing environment.
✨Highlight Relevant Experience
Make sure to discuss your experience in maintenance or caretaking roles. Talk about how you've contributed to health and safety practices in previous jobs, as this will show your understanding of the importance of these areas in the role.
✨Demonstrate Flexibility
The job requires flexibility in working hours, so be ready to discuss your availability and willingness to provide out-of-hours support in emergencies. This shows that you're committed and can handle unexpected situations.
✨Prepare for Teamwork and Initiative
Since the role involves both teamwork and independent work, prepare to give examples of how you've successfully collaborated with others while also taking initiative on your own. This balance is crucial for the Night Facilities Officer position.
