At a Glance
- Tasks: Support and guide students on their educational journeys while building strong relationships.
- Company: Join Kaplan, a global leader in education and professional development.
- Benefits: Enjoy 28 days leave, discounts on courses, and comprehensive health benefits.
- Other info: Hybrid working model with opportunities for career progression.
- Why this job: Make a real difference in students' lives while growing your career.
- Qualifications: Strong communication skills and a client-focused mindset are essential.
The predicted salary is between 26228 - 26228 £ per year.
We are looking for a Service Operations Advisor to join our team.
Role summary
As the voice of Kaplan, you will be part of a team who build and maintain strong relationships with students, offering support and guidance throughout their journeys.
What you’ll bring to the role
- Client focused experience
- Strong communication skills
- Experience of working in a dynamic & evolving environment
- Target & results driven
- Ability to build rapport
- Attention to detail
- Comfortable taking accountability
- Tenacity to resolve issues as they arise
- Strong team player
What we do
Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.
What we believe in
Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.
Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world.
Our Values
- Act with integrity
- Empower and support
- Create opportunity
- Grow knowledge
- Drive results together
What we offer
As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
- 28 days annual leave + option to purchase more
- Season ticket loan and cycle to work scheme
- Big discounts on Kaplan courses for you and your family
- Private medical, income protection, and life insurance
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Wednesday 10th June 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Application Support
If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team.
Disability Confident Scheme
As a Disability Confident employer, we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages. Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application. Furthermore, all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend.
Service Operations Advisor in Manchester employer: Kaplan
Kaplan is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary alongside a comprehensive benefits package, including generous annual leave and support for professional development. With a strong commitment to diversity, equity, and inclusion, Kaplan fosters a collaborative work culture where every team member can thrive, particularly in the vibrant setting of Manchester, which enhances both personal and professional experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Advisor in Manchester
✨Tip Number 1
Get to know the company! Research Kaplan and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission.
✨Tip Number 2
Practice your communication skills! As a Service Operations Advisor, you'll need to build rapport quickly. Role-play with a friend or family member to get comfortable with discussing your experiences and how they relate to the role.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples where you've resolved issues effectively. This will demonstrate your tenacity and accountability during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining our team at Kaplan.
We think you need these skills to ace Service Operations Advisor in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Operations Advisor role. Highlight your client-focused experience and strong communication skills, as these are key for us at Kaplan.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this position. Use specific examples from your past experiences that demonstrate your ability to build rapport and resolve issues.
Showcase Your Team Spirit:We love team players! In your application, mention times when you’ve worked collaboratively to achieve results. This will show us you align with our values of driving results together.
Apply Early!:Don’t wait until the last minute to submit your application. We recommend applying as soon as possible through our website, as we might close the role early if we find the right candidate.
How to prepare for a job interview at Kaplan
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Kaplan's mission and values. Familiarise yourself with their services and how they support students. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Service Operations Advisor, strong communication is key. Prepare examples of how you've effectively communicated with clients or colleagues in the past. Think about situations where you resolved issues or built rapport, as these will highlight your ability to connect with others.
✨Be Results-Driven
Kaplan values target-driven individuals. Come prepared with specific examples of how you've met or exceeded targets in previous roles. This could be anything from improving customer satisfaction scores to achieving sales goals. Quantifying your achievements will make a stronger impact.
✨Emphasise Teamwork
Being a strong team player is crucial for this role. Think of instances where you've collaborated successfully with others to achieve a common goal. Be ready to discuss how you contribute to a positive team environment and support your colleagues, as this aligns with Kaplan's values.
