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- Tasks: Lead investigations into appeals and complaints, preparing case files and communicating outcomes.
- Company: Kaplan is a global leader in professional assessments, committed to equal access to education.
- Benefits: Enjoy remote work options, 28 days annual leave, and discounts on Kaplan courses.
- Why this job: Join a diverse team making a real impact in education and professional licensing.
- Qualifications: Strong investigative skills and excellent communication abilities are essential for this role.
- Other info: This is a 12-month fixed-term contract with opportunities for career progression.
The predicted salary is between 31200 - 35200 £ per year.
Join to apply for the Equality and Quality Supervisor role at Kaplan
Join to apply for the Equality and Quality Supervisor role at Kaplan
Reference number: JR248300
Location: Home-based (with occasional time in the office – approx. 1-2 days every quarter)
Working pattern: Full time, 37.5 hours per week
Contract Type: 12 month Fixed Term Contract
Number of roles: 1
Grade: K5
Salary: £37,500 – £44,000 per annum
We are looking for a Equality and Quality Supervisor to join our team.
Role Summary
The Quality Team is responsible for key areas of the SQE: mitigating circumstance claims; appeals; complaints; and improper conduct and malpractice investigations. You’ll play a key lead role in investigating cases within each of these processes. You will prepare case files for consideration by the relevant panel of solicitors. You will record the minutes of the panel decisions. You will draft communications about the outcome from the panels to candidates.
As the SQE Equality and Quality Supervisor, you will:
- Input and manage key information in the above areas
- Identify issues for investigation and liaise with stakeholder teams in Kaplan SQE and the test centre provider to complete investigations
- Liaise with stakeholder teams in Kaplan SQE to implement improvements
- Communicate with candidates within investigative processes
- Collate, record, and evaluate data and statistics for reporting to senior managers
- Prepare case files documentation for Mitigating Circumstances Panels, Special Panels, Complaint Panels, and Appeals Panel
- Clerk panel meetings – recording minutes and the outcomes
- Draft outcomes to candidates
- Evaluate candidate claims and appeals cross referencing with information on the SQE website and development of processes
This is an excellent opportunity for someone who may be currently working in an Equality team, who is looking to expand their skills and build their career with an industry leader.
A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/3646bbkz
What You’ll Bring To The Role
This is a role that will suit a candidate who has strong investigative experience and is looking to apply their skills and develop their experience in a high stakes global professional licensing assessment:
- Experience of investigating mitigating circumstances, exceptional factors, appeals or comparable investigative work within an assessment environment, or equivalent experience
- Demonstrates exceptional written and verbal communication skills, adept at drafting clear, concise, and pertinent correspondence and reports
- Possesses excellent administrative skills, including proficient organisational, time management, and document management abilities, with a keen attention to detail.
- Excellent administrative skills, including organisational, time, and document management, and attention to detail
- Highly skilled in utilising IT tools, particularly G-Suite, Adobe and excel
- Has a history of working with and achieving key performance indicator targets, both individually and collaboratively within a team
What We Do
Kaplan is a provider of world-leading professional assessments. In 2018, we were appointed as the independent assessment organisation for the new Solicitors Qualifying Examination (SQE), which we then launched in 2021. This exam is now the sole route to qualifying as a Solicitor of England and Wales and will ultimately be taken by upwards of 13,000 candidates per year.
We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.
What We Believe In
Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.
Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion – of culture, experiences, perspectives – are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.
To view our candidate privacy notice click here.
Our Values
We live, breathe and celebrate our values – they drive what we believe in, how we behave and guide us in creating a culture of success.
- Act with integrity
- Empower and support
- Create opportunity
- Grow knowledge
- Drive results together
What We Offer
As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
- 28 days annual leave + option to purchase more
- Season ticket loan and cycle to work scheme
- Big discounts on Kaplan courses for you and your family
- Private medical, income protection, and life insurance
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
How To Apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Monday 14th July 2025 Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Additional Application Information
Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake a Basic Disclosure via the Disclosure and Barring Service (DBS).
Our Suitability of Ex-offenders Policy is available on the careers page of our website www.kaplan.co.uk.
A sponsorship licence is a legal requirement for employers seeking to hire individuals from outside the UK or those who require a work visa to work in the country. Unfortunately, SQE does not possess this licence at this time.
Application Support
If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team kaplanstaff.recruitment@kaplan.com.
Disability Confident Scheme
As a Disability Confident employer, we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages. Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application.
Furthermore, all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend.
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Equality and Quality Supervisor employer: Kaplan
Contact Detail:
Kaplan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Equality and Quality Supervisor
✨Tip Number 1
Familiarise yourself with the SQE and its processes. Understanding the nuances of mitigating circumstances, appeals, and complaints will give you a significant edge during interviews, as you'll be able to discuss relevant scenarios and demonstrate your knowledge.
✨Tip Number 2
Network with professionals in the education and assessment sectors. Engaging with current employees or industry experts can provide insights into the role and the company culture at Kaplan, which can be invaluable during your application process.
✨Tip Number 3
Prepare for competency-based interview questions by reflecting on your past experiences. Think about specific instances where you've demonstrated investigative skills, communication abilities, and teamwork, as these are crucial for the Equality and Quality Supervisor role.
✨Tip Number 4
Showcase your IT proficiency, especially with tools like G-Suite and Excel. Be ready to discuss how you've used these tools in previous roles to manage data and improve processes, as this aligns closely with the responsibilities of the position.
We think you need these skills to ace Equality and Quality Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in investigative work, particularly in areas like mitigating circumstances and appeals. Use specific examples that demonstrate your skills in communication and administration.
Craft a Compelling Cover Letter: In your cover letter, clearly outline how your background aligns with the role of Equality and Quality Supervisor. Mention your familiarity with quality assurance processes and your ability to manage sensitive information.
Showcase Your Communication Skills: Since the role requires exceptional written communication, include samples of your writing if possible. This could be reports or correspondence that reflect your ability to draft clear and concise documents.
Highlight IT Proficiency: Mention your experience with IT tools such as G-Suite, Adobe, and Excel. Provide examples of how you've used these tools effectively in previous roles, especially in managing data and documentation.
How to prepare for a job interview at Kaplan
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the Equality and Quality Supervisor role. Be prepared to discuss how your previous experience aligns with these responsibilities, especially in areas like investigating mitigating circumstances and managing case files.
✨Showcase Your Communication Skills
Since this role requires exceptional written and verbal communication skills, be ready to demonstrate these during the interview. You might be asked to provide examples of how you've effectively communicated complex information in the past, so think of specific instances where your communication made a difference.
✨Highlight Your Investigative Experience
The interviewer will likely focus on your investigative skills. Prepare to discuss your experience in handling appeals, complaints, or similar processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your problem-solving abilities.
✨Familiarise Yourself with Kaplan's Values
Kaplan places a strong emphasis on their values such as integrity, empowerment, and creating opportunities. Research these values and think about how they resonate with your own beliefs and experiences. Be ready to discuss how you can contribute to fostering these values within the team.
