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For Companies At a Glance
- Tasks: Lead the management of our Kaplan Living site and ensure excellent customer service.
- Company: Join Kaplan Living, a top provider of student accommodation in the UK.
- Benefits: Enjoy 36 days annual leave, discounts on courses, and a comprehensive benefits package.
- Why this job: Be part of a supportive team that values flexibility and career growth.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: This is a fixed-term contract for maternity cover, offering a competitive salary.
The predicted salary is between 22800 - 34200 £ per year.
Location: Kaplan Living Liverpool
Working pattern: Full Time
Contract Type: Fixed Term Contract (Maternity Cover) - 6 months
Salary: £28,500 per annum (pro-rata for a 6 month contract)
We are looking for a Deputy Manager to join our team and take the lead role in the management of the development of our Kaplan Living site in Liverpool.
What you’ll bring to the role
- Possess leadership and excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
- Have a passion for customer care and a sensitivity to students' needs
- Have experience in a customer facing environment
- Have experience of working in an effective Health & Safety culture in line with legislation
- Be able to work to agreed budgets
- Have strong IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems
- Be willing to undertake training as required
- Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required
- Be conversant with the ANUK Accreditation Scheme
Essential skills/experience
- Have experience in customer service, hospitality or student service provision, ideally in an accommodation related area
- Be able to engage in teamwork
- Experience of budget management
- Ability to prioritise workload and meet deadlines
What we do
Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
- 36 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 27 April 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Deputy Manager employer: Kaplan
Contact Detail:
Kaplan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Familiarise yourself with Kaplan Living's values and mission. Understanding what drives the company will help you align your responses during interviews and demonstrate your passion for customer care and student needs.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to share specific examples of how you've successfully managed teams or projects, as this will showcase your ability to take the lead in the Deputy Manager position.
✨Tip Number 3
Brush up on your knowledge of Health & Safety regulations relevant to accommodation services. Being able to discuss how you would implement and maintain a strong Health & Safety culture will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with budget management. Think of examples where you've successfully managed budgets in past roles, as this is a key requirement for the Deputy Manager position.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or student service provision. Emphasise any leadership roles and your ability to engage with customers and colleagues.
Craft a Compelling Cover Letter: In your cover letter, clearly outline how your skills and experiences align with the requirements of the Deputy Manager role. Mention your passion for customer care and any experience you have with budget management and health & safety.
Showcase IT Skills: Since strong IT skills are essential for this role, mention your proficiency in MS Word and Excel. If you have experience with internal management systems, be sure to include that as well.
Highlight Flexibility and Teamwork: Demonstrate your willingness to work flexible hours and provide out-of-hours support if needed. Also, discuss your experience working in teams and how you prioritise workload to meet deadlines.
How to prepare for a job interview at Kaplan
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you engaged with colleagues and customers to achieve positive outcomes.
✨Emphasise Customer Care Passion
This role requires a strong focus on customer care. Be ready to discuss your experiences in customer-facing roles and how you've addressed students' needs sensitively. Share specific instances where you went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with Health & Safety Protocols
Understanding health and safety regulations is crucial for this position. Brush up on relevant legislation and be prepared to discuss how you've implemented safety measures in previous roles. This will show your commitment to maintaining a safe environment.
✨Demonstrate IT Proficiency
Strong IT skills are essential for managing internal systems. Be prepared to talk about your experience with MS Word, Excel, and any other relevant software. If you've adapted to new technologies in the past, share those experiences to showcase your adaptability.
