At a Glance
- Tasks: Support students through their application journey and provide top-notch customer service.
- Company: Join Kaplan, a leader in international education with a vibrant culture.
- Benefits: Enjoy a competitive salary, hybrid working, and generous leave plus discounts on courses.
- Other info: Be part of a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real difference in students' lives while building your career in education.
- Qualifications: A university degree and experience in customer service or student recruitment are essential.
The predicted salary is between 28500 - 28500 £ per year.
We are looking for a Student Support Officer to join our team. You will contribute to Kaplan's success by providing industry-leading customer service to prospective students, as well as their parents, guardians or sponsors, on study options at our pathway colleges in the UK and by helping students move from the initial stages of their application journey to enrolment. You will have excellent customer service skills and will relish the opportunity to represent and cultivate a high-value, premium brand product.
This is an excellent opportunity for an Admissions or Student Recruitment Officer who is looking to expand their skills and build their career with an industry leader.
What you’ll bring to the role:
- A university degree, ideally from a country other than your native country.
- Demonstrable track record in an admissions, student recruitment, customer service, or student-facing role, with experience working towards individual and team objectives.
- Enthusiasm for engaging with prospective students and supporting them throughout their educational journey, using your communication and relationship-building skills to help them make informed decisions.
- Excellent oral and written communication skills through telephone, email, WhatsApp, Teams and other platforms.
- Strong attention to detail and the ability to learn multiple products quickly.
- Exceptional customer service skills and a willingness to go the extra mile for students and their parents, sponsors and guardians.
- An ability to prioritise effectively and manage time under pressure.
- Highly organised with strong administration skills.
- Patience and proven problem-solving skills.
- A high level of enthusiasm and personal commitment.
What we offer:
- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply:
Please apply with CV and cover letter no later than 11pm on 6th September 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Additional Application Information:
Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people.
In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.
Application Support:
If you require support completing your application please email the Recruitment Team at kaplanstaff.recruitment@kaplan.com.
Disability Confident Scheme and Reasonable Adjustments:
At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond. We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer.
We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status.
Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.
Employee Resource Group:
Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company.
Student Support Officer employer: Kaplan International
Kaplan is an exceptional employer, offering a dynamic work environment in the heart of London Bridge House. With a strong focus on employee development and cross-cultural collaboration, you will have the opportunity to manage international accounting operations while enjoying a supportive culture that values diversity and innovation. The role not only provides competitive remuneration but also fosters personal growth through exposure to global markets and the chance to lead a junior team member in New Delhi.
StudySmarter Expert Advice🤫
We think this is how you could land Student Support Officer
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
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Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Kaplan International looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
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✨Apply Directly Via Company Websites
When you come across roles like Student Support Officer at Kaplan International, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Student Support Officer
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Kaplan International, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Kaplan International and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Kaplan International
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Kaplan International might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Kaplan International.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
