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- Tasks: Support students from application to enrolment while building relationships with schools.
- Company: Join Kaplan International Pathways, a leader in global education and student recruitment.
- Benefits: Enjoy hybrid working, competitive salary, 28 days leave, and discounts on courses.
- Why this job: Make a real impact on students' lives while working in a dynamic, supportive environment.
- Qualifications: Strong customer service skills and experience in recruitment or sales are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 42000 £ per year.
Student Success Advisor Location: Hybrid working – home and our office based near London Bridge Working Pattern: Full Time, Part Time, 37.5 hours per week Contract Type: Permanent Number of roles: 1 Salary: Competitive We are looking for a Student Success Advisor to join our team. We are seeking a dynamic, energetic, and target-driven Student Success Advisor to support recruitment efforts for our UK and North America partners. Reporting directly to the Student Success Manager, you will provide outstanding customer service to prospective students and their parents, guiding them from the early application stages through to enrolment. You will also be responsible for executing the team’s school strategy by working closely with UK schools and English language schools, building strong relationship through visits and engagement to support student recruitment for our university partners in North America and UK Pathway programmes. What you’ll bring to the role * Strong customer service skills with a sales-oriented and results-driven approach. * Experience in student recruitment, sales, or customer service. Able to communicate clearly with diverse audiences in written and spoken English. * Organised and detail-focused, able to work under pressure and meet challenging deadlines. * Confident using phone, email, WhatsApp, Live Chat, and IT tools like Word, Excel, and PowerPoint. * Willing to travel independently across the UK for school visits, recruitment events, and occasional weekends. * Skilled at building strong relationships with internal and external stakeholders. Culturally aware and adaptable. What we do: Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options – from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges. In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities. What we offer As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: * 28 days annual leave* * Big discounts on Kaplan courses for you and your family * 24/7 confidential helpline providing counselling and other support services * Company pension contributions * Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels * Medicash Health Cash Plan *Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. How to apply: Please apply with CV and cover letter no later than 11pm on 7th September 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist. Disability Confident Scheme and Reasonable Adjustments At Kaplan International Pathways, we\’re dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond. We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status. Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview. Employee Resource Group: Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview
Student Success Advisor employer: Kaplan International
Contact Detail:
Kaplan International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Success Advisor
✨Tip Number 1
Familiarise yourself with the specific universities and colleges that Kaplan International Pathways partners with. Understanding their unique offerings and student demographics will help you tailor your conversations and build rapport with prospective students.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing scenarios where you engage with students or parents can enhance your ability to convey information clearly and persuasively, which is crucial for this role.
✨Tip Number 3
Network with current or former Student Success Advisors if possible. They can provide insights into the day-to-day responsibilities and challenges of the role, helping you prepare better for interviews and discussions.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock schedule for school visits or recruitment events. This will show your potential employer that you can manage your time effectively and handle multiple tasks under pressure.
We think you need these skills to ace Student Success Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, student recruitment, or sales. Use specific examples that demonstrate your ability to communicate effectively and build relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, particularly your customer service skills and experience in recruitment.
Showcase Your Organisational Skills: Provide examples in your application that illustrate your organisational abilities and how you manage deadlines. This could include experiences where you successfully handled multiple tasks under pressure.
Highlight Cultural Awareness: Since the role involves working with diverse audiences, emphasise any experiences that showcase your cultural awareness and adaptability. This could be through previous roles, travel, or education.
How to prepare for a job interview at Kaplan International
✨Showcase Your Customer Service Skills
As a Student Success Advisor, you'll need to demonstrate strong customer service skills. Prepare examples from your past experiences where you successfully assisted students or clients, highlighting your ability to communicate clearly and effectively.
✨Understand the Role and Company
Research Kaplan International Pathways and their mission. Familiarise yourself with their university partners and the services they offer. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Relationship-Building Questions
Since building relationships is key in this role, be ready to discuss how you've established rapport with diverse stakeholders in previous positions. Think of specific instances where your relationship-building skills led to successful outcomes.
✨Demonstrate Organisational Skills
The job requires being organised and detail-focused. Be prepared to discuss how you manage your time and prioritise tasks, especially under pressure. Consider sharing tools or methods you use to stay organised in your work.
