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- Tasks: Assist students with queries, finance, and administration to enhance their Kaplan experience.
- Company: Join Kaplan International Languages, a leader in English language education with schools worldwide.
- Benefits: Enjoy competitive salary, hybrid working, 28 days leave, and discounts on courses for you and family.
- Why this job: Build your career in a supportive environment while helping international students succeed.
- Qualifications: Experience in customer service and administration, with strong problem-solving and communication skills.
- Other info: Fixed term contract until September 2025, based in vibrant Liverpool.
The predicted salary is between 19200 - 33600 £ per year.
We are looking for a Student Services Assistant to join our team. We are looking for somebody with a passion for customer service to join our team as a Student Services Assistant. You’ll be assisting and working alongside the school team, taking care of all general customer service queries, student finance and day-to-day student administration. In summary, you’ll help students have an excellent Kaplan experience.
This is an excellent opportunity for someone who may be currently working as a Customer Service Assistant, who is looking to expand their skills and build their career with an industry leader.
What you’ll bring to the role:
- Experience in administration work (preferably in an ELT environment).
- Experience in working in a customer-facing environment.
- Ability to deal with and resolve a high volume of queries efficiently.
- Ability to find and present solutions.
- Ability to relate to and build rapport with international students.
- Ability to use initiative and make decisions when required.
- Ability to work effectively on an individual basis and as a member of a team.
- Ability to manage and implement change.
What we offer:
- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply:
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on 1st June 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Application Support:
If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team at kaplanstaff.recruitment@kaplan.com.
Disability Confident Scheme and Reasonable Adjustments:
At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.
Student Services Assistant employer: Kaplan International
Contact Detail:
Kaplan International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Services Assistant
✨Tip Number 1
Familiarise yourself with the specific needs of international students. Understanding their challenges and how to support them will help you stand out during interviews, as it shows your commitment to providing excellent customer service.
✨Tip Number 2
Highlight any previous experience in customer service or administration, especially in educational settings. Be ready to share examples of how you've effectively resolved queries or improved processes in past roles.
✨Tip Number 3
Prepare to discuss your ability to work both independently and as part of a team. Think of specific instances where you've successfully collaborated with others or taken initiative to solve problems.
✨Tip Number 4
Research Kaplan International Languages and its values. Being able to articulate why you want to work for us and how you align with our mission will demonstrate your genuine interest in the role.
We think you need these skills to ace Student Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any roles where you've dealt with a high volume of queries or worked in a customer-facing environment.
Craft a Compelling Cover Letter: In your cover letter, clearly outline how your skills and experiences align with the requirements of the Student Services Assistant role. Use specific examples to demonstrate your ability to build rapport with students and resolve queries efficiently.
Showcase Your Passion for Customer Service: Express your enthusiasm for helping students and providing excellent customer service. Mention any previous experiences that showcase your commitment to enhancing the student experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kaplan International
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping students and providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to assist customers or resolve issues.
✨Demonstrate Your Administrative Skills
Prepare to discuss your experience in administration, especially in a customer-facing role. Highlight any relevant tasks you've handled, such as managing queries or student finance, to show that you're well-equipped for the responsibilities of the position.
✨Build Rapport with International Students
Since you'll be working with a diverse group of students, it's important to showcase your ability to relate to people from different backgrounds. Share any experiences you've had in multicultural environments and how you successfully built relationships with individuals from various cultures.
✨Be Ready to Discuss Problem-Solving
Prepare to provide examples of how you've effectively dealt with high volumes of queries and resolved issues. Employers will want to see your ability to think on your feet and present solutions, so have a few scenarios ready to illustrate your problem-solving skills.
