Student Services Assistant

Student Services Assistant\\n\\nWorking pattern: Full Time, 37.5 hours per week\\n\\nContract Type: Permanent\\n\\nSalary: £27,000 per annum pro rata\\n\\nWe are looking for a Student Services Assistant to join our team.\\n\\nWe are looking for somebody with a passion for customer service to join our team as a Student Services Assistant, on a fixed term basis over our busiest May-September period. You’ll be assisting and working alongside the school team, taking care of all general customer service queries, student finance and day-to-day student administration. In summary, you’ll help students have an excellent Kaplan experience.\\n\\nThis is an excellent opportunity for someone who may be currently working as a Customer Service Assistant, who is looking to expand their skills and build their career with an industry leader.\\n\\nWhat you’ll bring to the role\\n\\n * \\n\\n Experience in administration work (preferably in an ELT environment).\\n\\n * \\n\\n Experience in working in a customer-facing environment.\\n\\n * \\n\\n Ability to deal with and resolve a high volume of queries efficiently.\\n\\n * \\n\\n Ability to find and present solutions.\\n\\n * \\n\\n Ability to relate to and build rapport with international students.\\n\\n * \\n\\n Ability to use initiative and make decisions when required.\\n\\n * \\n\\n Ability to work effectively on an individual basis and as a member of a team.\\n\\n * \\n\\n Ability to manage and implement change.\\n\\nWhat we do\\n\\nEvery year, Kaplan International Languages (KIL) helps students from various countries to develop and improve their English language skills.

With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs.\\n\\nWhat we offer\\n\\nAs well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:\\n\\n * \\n\\n 28 days annual leave*\\n\\n * \\n\\n Big discounts on Kaplan courses for you and your family\\n\\n * \\n\\n 24/7 confidential helpline providing counselling and other support services\\n\\n * \\n\\n Company pension contributions\\n\\n * \\n\\n Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels\\n\\n * \\n\\n Medicash Health Cash Plan\\n\\n*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time