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For Companies At a Glance
- Tasks: Assist students with queries and provide top-notch customer service.
- Company: Join Kaplan, a global leader in education and assessment since 1938.
- Benefits: Enjoy 28 days annual leave, discounts on courses, and a supportive work environment.
- Why this job: Perfect for building skills in a dynamic role while helping international students thrive.
- Qualifications: Experience in administration and customer service is essential; IT skills are a plus.
- Other info: This is a fixed-term contract until September 2025, ideal for summer job seekers.
Location: Dublin, Ireland
Working pattern: Full Time, 37.5 hours per week
Contract Type: Fixed Term Contract until the end of September 2025
Salary: €28,000 pro rata
We are now looking for a Student Services Assistant to join our team on a temporary summer contract. You will work alongside the Student Services Manager on general customer service, student finance and day-to-day student administration. You will ensure all students have the best Kaplan Experience through top quality customer service and by making the welfare and safeguarding of students a priority.
This is an excellent opportunity for someone who may be currently working as a Customer Service Assistant / Advisor, who is looking to expand their skills and build their career with an industry leader.
What you’ll bring to the role:
- Experience in administration work and solid IT skills
- Experience in working in a customer-facing environment
- Ability to deal with and resolve a high volume of queries efficiently
- Ability to relate to and build rapport with international students
- Ability to use initiative and make decisions when required
What we offer:
- 28 days annual leave
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
Student Services Advisor employer: Kaplan International
Contact Detail:
Kaplan International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Services Advisor
✨Tip Number 1
Familiarise yourself with the Kaplan Languages Group and its mission. Understanding their values and services will help you tailor your conversations during interviews, showing that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've successfully resolved queries or built rapport with customers. This will demonstrate your ability to handle the high volume of student inquiries effectively.
✨Tip Number 3
Practice your communication skills, especially in a multicultural context. Since you'll be working with international students, being able to relate to diverse backgrounds will be crucial, so consider role-playing scenarios with friends or family.
✨Tip Number 4
Be prepared to discuss your administrative skills and IT proficiency. Think of instances where you've used these skills to improve processes or enhance customer experiences, as this will show your initiative and decision-making abilities.
We think you need these skills to ace Student Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping students and your ability to handle queries efficiently. Mention specific experiences that relate to the role and how you can contribute to the Kaplan Experience.
Highlight Relevant Skills: In your application, emphasise your IT skills and any experience working with international students. Provide examples of how you've successfully resolved customer queries in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kaplan International
✨Showcase Your Customer Service Skills
Since the role involves working in a customer-facing environment, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved queries or improved customer satisfaction.
✨Demonstrate Your Administrative Experience
The job requires solid administration skills, so come ready to talk about your experience with administrative tasks. Mention any relevant software or tools you've used and how they helped streamline processes.
✨Build Rapport with International Students
Given that you'll be interacting with international students, it's important to show your ability to relate to diverse backgrounds. Share any experiences you have had working with people from different cultures and how you adapted your communication style.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to demonstrate how you would handle a high volume of queries or make decisions under pressure.
