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- Tasks: Manage student administration processes and provide support to colleagues at Kaplan Open Learning.
- Company: Kaplan Open Learning is a leading provider of online degree education, transforming lives through innovative programmes.
- Benefits: Enjoy remote work options, 28 days annual leave, and discounts on Kaplan courses for you and your family.
- Why this job: Join a dynamic team dedicated to enhancing higher education and making a real impact on students' lives.
- Qualifications: A first degree and experience in academic administration within higher education are essential.
- Other info: Apply by 21 April 2025; early applications are encouraged as the role may close sooner.
The predicted salary is between 27800 - 36800 £ per year.
We are looking for a Student Administration Manager to join our team. The Student Administration Manager is responsible for providing a professional support service to all colleagues at Kaplan Open Learning (KOL); including responsibility for co-ordination and maintenance of the administration processes and frameworks for our partner Universities. The team provides support, advice and guidance in relation to a range of administration processes including academic regulations, Board of Examiners procedures, academic integrity and extenuating circumstances.
What you’ll bring to the role
- Essential
- A first degree
- Experience of working in an academic administrative role in higher education.
- Experience of interpreting and explaining complex policies and procedures.
- Ability to communicate with staff at all levels to provide advice and guidance on quality assurance policies and procedures.
- Strong interpersonal skills, comfortable liaising with staff at all levels.
- Excellent IT skills, primarily Word, Excel, Powerpoint and online meeting software such as Zoom and Microsoft Teams.
- Excellent organisational skills with attention to detail and ability to follow processes.
- Experience of dealing with higher education administration procedures including academic integrity, extenuating circumstances and late submission.
- Experience of problem solving in an educational environment
- Experience of servicing Committees and Boards
- Experience of line management.
- Advanced Excel skills such as use of formulas, pivot tables and V lookup
What we do
Kaplan Open Learning is one of the world’s largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by a dedicated academic and professional services team. Our mission is to continue to transform students’ lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
To apply for this role please submit a CV along with a Cover Letter. In your cover letter please answer the following questions as part of your application to help us understand how your experience relates to this role:
- What is your experience of academic administration in higher education? (100 words maximum)
- Why do you want to work for a provider of online higher education? (100 words maximum)
The closing date for applications is 21 April 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Application Support
If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team.
Disability Confident Scheme and Reasonable Adjustments
At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.
Student Administration Manager employer: Kaplan International
Contact Detail:
Kaplan International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Administration Manager
✨Tip Number 1
Familiarise yourself with the specific academic administration processes mentioned in the job description, such as academic integrity and extenuating circumstances. This knowledge will help you demonstrate your understanding of the role during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of Kaplan Open Learning or similar institutions. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your conversations.
✨Tip Number 3
Prepare to discuss your experience with IT tools, especially Excel, as advanced skills are desirable for this role. Consider brushing up on formulas, pivot tables, and VLOOKUP functions to showcase your proficiency.
✨Tip Number 4
Think about examples from your past roles where you've successfully communicated complex policies or procedures. Being able to articulate these experiences will highlight your strong interpersonal skills and ability to support colleagues effectively.
We think you need these skills to ace Student Administration Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in academic administration. Focus on roles where you've interpreted complex policies and procedures, as well as any experience with quality assurance.
Craft a Compelling Cover Letter: In your cover letter, directly address the questions posed in the job description. Use concise language to explain your experience in academic administration and your motivation for working in online higher education.
Showcase Your IT Skills: Mention your proficiency in Word, Excel, PowerPoint, and online meeting software like Zoom and Microsoft Teams. If you have advanced Excel skills, such as using formulas or pivot tables, be sure to highlight these.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Kaplan International
✨Showcase Your Academic Administration Experience
Be prepared to discuss your previous roles in academic administration. Highlight specific examples where you interpreted complex policies or procedures, as this is crucial for the Student Administration Manager position.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with staff at all levels, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate how you've effectively communicated advice and guidance on quality assurance policies.
✨Highlight Your IT Proficiency
Familiarise yourself with the software mentioned in the job description, especially Excel. Be ready to discuss your experience with advanced features like formulas and pivot tables, as these skills will be beneficial in the role.
✨Prepare Thoughtful Questions
At the end of the interview, ask insightful questions about the team dynamics or the challenges faced in academic administration. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
