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- Tasks: Support students with pre-arrival, arrival, and accommodation needs while enhancing their overall experience.
- Company: Join Kaplan International College London, a vibrant hub for international students from over 80 countries.
- Benefits: Enjoy 28 days annual leave, discounts on courses, and a comprehensive health support plan.
- Why this job: Make a real impact on students' lives in a dynamic, supportive environment with career progression opportunities.
- Qualifications: Strong customer service skills, interest in education, and proficiency in IT, especially Excel.
- Other info: Located near Borough Market, just two minutes from London Bridge station, with stunning views of the Thames.
The predicted salary is between 28800 - 43200 £ per year.
Location: Kaplan International College London
Working pattern: Full Time, 37.5 hours per week
Join our team as a Senior College Services Advisor.
Why Join Us
The role is based at Kaplan International College London (KIC London), a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 7 prestigious university partners. Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence. Our KIC London team is committed to ensuring our students thrive socially and academically during their studies. Our college is located next to Borough Market, two minutes from London Bridge station, offering fantastic views across the Thames to the City of London.
What you will do
As a Senior College Services Advisor, you’ll play a vital role in ensuring excellent pre-arrival, arrival and accommodation support for all our students while creating a positive impact on the student journey. As part of the Student Services team, your work will be at the heart of fostering a supportive and organized environment for students. You’ll also have the opportunity to shape team training, improve processes, and manage essential student social activities, making a tangible difference in both student experience and student success. This is your chance to lead, innovate, and contribute to a thriving academic community!
What you’ll bring to the role
- Customer Service & Communication: Excellent customer service skills, strong verbal and written communication abilities, and the ability to encourage these qualities in others.
- Experience & Interests: A strong interest in education, particularly in supporting the wellbeing and safeguarding of international students.
- Technical & Organisational Skills: Proficiency in IT (especially Microsoft Excel, including formulae, VLOOKUP, and pivot tables), strong organisational abilities, and effective time management.
- Teamwork & Leadership: Proven ability to work collaboratively in teams, with experience leading activities or small teams to achieve goals.
- Personal Attributes: Attention to detail, confidentiality awareness, initiative, flexibility, and a strong commitment to Equality, Diversity, and Inclusion.
What we offer
As well as a competitive salary and paths for career progression, we offer a comprehensive benefits package that includes:
- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
Senior College Services Advisor employer: Kaplan International
Contact Detail:
Kaplan International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior College Services Advisor
✨Tip Number 1
Familiarise yourself with the specific needs of international students. Understanding their challenges and how to support their wellbeing will show your commitment to the role and resonate well during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or educational settings. Be prepared to discuss how you've successfully managed student interactions or led teams, as this is crucial for the Senior College Services Advisor position.
✨Tip Number 3
Brush up on your IT skills, especially in Microsoft Excel. Being able to demonstrate your proficiency with tools like VLOOKUP and pivot tables can set you apart from other candidates.
✨Tip Number 4
Showcase your leadership abilities by preparing examples of how you've led projects or initiatives in the past. This will illustrate your capability to shape team training and improve processes effectively.
We think you need these skills to ace Senior College Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, communication, and teamwork. Use specific examples that demonstrate your ability to support international students and lead teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for education and your commitment to student wellbeing. Mention how your skills align with the role's requirements and provide examples of how you've positively impacted student experiences in the past.
Showcase Technical Skills: Since proficiency in IT is crucial for this role, be sure to mention your experience with Microsoft Excel, including any specific projects where you used formulae, VLOOKUP, or pivot tables. This will demonstrate your technical capabilities.
Highlight Leadership Experience: If you have experience leading teams or activities, make it prominent in your application. Discuss how you motivated others and achieved goals, as this aligns with the leadership qualities sought by the company.
How to prepare for a job interview at Kaplan International
✨Show Your Passion for Education
Make sure to express your genuine interest in supporting students and enhancing their educational experience. Share any personal stories or experiences that highlight your commitment to education and student wellbeing.
✨Demonstrate Strong Communication Skills
Prepare to showcase your excellent verbal and written communication abilities. You might be asked to provide examples of how you've effectively communicated with students or colleagues in the past, so think of specific instances where you excelled in this area.
✨Highlight Your Organisational Skills
Since the role requires strong organisational abilities, be ready to discuss how you manage your time and tasks. Consider sharing examples of how you've used tools like Microsoft Excel to streamline processes or improve efficiency in previous roles.
✨Emphasise Teamwork and Leadership Experience
The interviewers will be looking for evidence of your ability to work collaboratively and lead teams. Prepare to talk about your experiences leading activities or projects, and how you foster a positive team environment while achieving goals.
