At a Glance
- Tasks: Support students with top-notch customer service and administration.
- Company: Join Kaplan, a global leader in education and assessment.
- Benefits: Enjoy competitive salary, hybrid working, and generous leave.
- Other info: Diverse workplace with great opportunities for personal and professional growth.
- Why this job: Make a real difference in students' lives while growing your career.
- Qualifications: Experience in administration and customer service is essential.
The predicted salary is between 24784 - 24784 £ per year.
We are looking for a Student Services Coordinator to join our team. The Student Services Coordinator works alongside the Student Services Manager on general customer services, student finance and day-to-day student administration. They ensure all students have the best Kaplan Experience through top quality customer service and by making the welfare and safeguarding of students a priority.
What you’ll bring to the role
- Experience (Essential)
- Experience in administration work (preferably in an ELT environment)
- Experience in working in a customer-facing environment
- Experience (Desirable)
- Experience in dealing with and solving complaints
- Experience in processing payments
- Experience in selling products and services
- Experience in visas and compliance
What we offer
- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
Please apply with CV and cover letter no later than 11pm on Sunday 12th July 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Application Support
If you require support completing your application please email the Recruitment Team at kaplanstaff.recruitment@kaplan.com.
Disability Confident Scheme and Reasonable Adjustments
At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.
Student Services Coordinator in Manchester employer: Kaplan International
Kaplan International is an exceptional employer, offering a supportive remote work environment that prioritises employee well-being and professional growth. With a comprehensive benefits package, including generous annual leave, discounts on courses, and a commitment to diversity and inclusion, employees are empowered to thrive while making a meaningful impact in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Coordinator in Manchester
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We think you need these skills to ace Student Services Coordinator in Manchester
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Kaplan International, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Kaplan International and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Kaplan International
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Kaplan International might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Kaplan International.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
