College Services Manager in London

We are looking for a College Services Manager to join our team. You will be one of a team of College Services Managers leading the delivery of an outstanding experience to support students’ success at the College and in future studies at university. You will lead the effective delivery of responsive and proactive support and advice to students, working collaboratively with teaching teams to enhance the experience for every student.

The College Services team support across a range of areas including student health, wellbeing and social engagement, academic and quality assurance, student progression, compliance and administration. This is an excellent opportunity for an excellent Customer Services Manager who is looking to expand their skills and build their career with an industry leader.

What you’ll bring to the role:

• Experience of working in a service-driven environment with demonstrable commitment to improving service, preferably in an educational setting.
• The ability to understand the needs of international students particularly regarding wellbeing and safeguarding.
• Excellent interpersonal and communication skills.
• The ability to build and sustain relationships and work collaboratively with a range of stakeholders including students, parents, colleagues and external organisations.
• Ability to lead and manage teams to deliver outstanding support.
• The ability to manage competing priorities and deadlines through careful management of team workloads and individual projects.
• The ability to work within the frameworks of relevant regulatory bodies eg UK Visa and Immigration and Office for Students.
• Excellent IT skills including data analysis and reporting.
• To be comfortable adopting and applying current and emerging AI technologies to support continuous improvement and innovation.

What we offer:

• As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
• 28 days annual leave*
• Big discounts on Kaplan courses for you and your family
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply:

Please apply with CV and cover letter no later than 9am on 26th May 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional information:

We are delighted you are interested in working for us at our Kaplan International College London as College Services Manager. We will be holding an information event on 12th May 2026 at 5:30pm via Zoom where we will talk you through what the College does and how we support all our students to achieve their full potential. We will also chat through all the fantastic reasons to come to work for us and the opportunities you will have to develop and grow and there’ll be plenty of opportunities for you to ask any questions.

If you require support completing your application please email the Recruitment Team.

Disability Confident Scheme and Reasonable Adjustments:

At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.

We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.

Employee Resource Group:

Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company.