Live-In Wellbeing Coordinator

Location: Kaplan Living Glasgow

Working Pattern: Part time 12 hours per week

Contract Type: Fixed Term Contract ending June 2026

Salary: £12.60 per hour

Are you a student looking for accommodation and a part-time job? We may have just the solution! Kaplan Living Glasgow student accommodation houses 276 full-time students mostly studying at the Glasgow International College in partnership with the University of Glasgow. Located nearby to the University of Glasgow's main campus and offering 24-hour accommodation support where our students can feel happy, safe, and looked after.

The successful candidate will be part of a strong team supporting the delivery and development of the residences services.

The Role

Our welfare officers play a vital role in supporting all our students in the residences. Living on site, you will work in a rostered pattern to provide students with support during their first year in the UK. The welfare team provides support across a range of areas including student experience, compliance, welfare, and administration whilst building a strong sense of community and trust with our students. Evening and weekend work will be required. This role requires the successful candidate to live in our residence due to council tax restrictions; the position is only suitable for full-time students.

Responsibilities & Functions

• Develop strong knowledge of and follow appropriate guidelines and protocols in all areas of your role.
• Promote good resident welfare and enforce behaviour policies.
• Along with the Kaplan Residence and College teams, responsibility for the safeguarding and duty of care for U18 students.
• Provide quick and appropriate response by emails and any other communication channels used in order to help effect a quick resolution of issues arising.

You’ll bring to the role

• Evidence of being interested in and committed to supporting the welfare of young persons.
• Open and approachable manner.
• Empathetic nature with good listening skills and high intercultural awareness.
• Strong communication skills including clear spoken English with the ability to grade language appropriately for non-native speakers.
• Ability to receive, understand, and convey information clearly.
• Ability to produce clear written communication including incident reports.
• Ability to quickly identify situations requiring additional support and assistance.
• Prompt to act and escalate as needed when issues arise and assiduous in following up issues to resolution.
• Commitment to learning and following agreed guidelines and procedures.
• Capacity to build trust and rapport quickly with staff and colleagues.
• Works in close partnership with other team members ensuring that a timely regular exchange of information.
• Committed to promoting a positive image of Kaplan Pathways & Kaplan Living.

How to apply

Please apply with CV and cover letter no later than 11pm on 30th May 2025. Note we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children's barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people.

In addition to the DBS check for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.

Application Support

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team.

Disability Confident Scheme and Reasonable Adjustments

We actively welcome individuals from varied backgrounds to apply for roles within our organisation appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups including diverse racial and ethnic backgrounds, LGBTQ individuals, women, people with visible and hidden disabilities.

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief, and marriage and civil partnership.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.