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- Tasks: Lead the management of our Kaplan Living site in Liverpool.
- Company: Join Kaplan Living, a top provider of student accommodation in the UK.
- Benefits: Enjoy 36 days annual leave, discounts on courses, and a comprehensive benefits package.
- Why this job: Be part of a supportive team with opportunities for career growth and a positive work culture.
- Qualifications: Experience in customer service, strong communication skills, and budget management required.
- Other info: This is a full-time, fixed-term contract for maternity cover lasting 6 months.
Reference number: JR(phone number removed)
Location: Kaplan Living Liverpool
Working pattern: Full Time
Contract Type: Fixed Term Contract (Maternity Cover) - 6 months
Number of roles: 1
Salary: £28,500 per annum (pro-rata for a 6 month contract)
We are looking for a Deputy Manager to join our team and take the lead role in the management of the development of our Kaplan Living site in Liverpool.
What you’ll bring to the role
- Possess leadership and excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
- Have a passion for customer care and a sensitivity to students needs
- Have experience in a customer facing environment
- Have experience of working in an effective Health & Safety culture in line with legislation
- Be able to work to agreed budgets
- Have strong IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems
- Be willing to undertake training as required
- Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required
- Be conversant with the ANUK Accreditation Scheme
Essential skills/experience
- Have experience in customer service, hospitality or student service provision, ideally in an accommodation related area
- Be able to engage in teamwork
- Experience of budget management
- Ability to prioritise workload and meet deadlines
What we do
Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
- 36 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on 13th May 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Deputy Manager employer: Kaplan International
Contact Detail:
Kaplan International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Familiarise yourself with Kaplan Living's values and mission. Understanding what drives the company will help you align your responses during interviews and demonstrate your passion for customer care and student needs.
✨Tip Number 2
Prepare examples from your previous experience that showcase your leadership skills and ability to manage budgets effectively. Be ready to discuss how you've successfully handled similar responsibilities in a customer-facing environment.
✨Tip Number 3
Brush up on your knowledge of health and safety regulations relevant to the accommodation sector. Being able to speak confidently about your understanding of these regulations will set you apart as a candidate who prioritises safety.
✨Tip Number 4
Demonstrate your adaptability by discussing any experience you have with IT systems, especially if you've worked with management software before. Highlighting your willingness to learn new systems can show your commitment to the role.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, leadership, and budget management. Use specific examples that demonstrate your skills in these areas, particularly in a student accommodation or hospitality context.
Craft a Compelling Cover Letter: In your cover letter, address how your background aligns with the job requirements. Emphasise your passion for customer care and your ability to engage with students and colleagues. Mention any experience you have with Health & Safety practices and the ANUK Accreditation Scheme.
Showcase Your IT Skills: Since strong IT skills are essential for this role, mention your proficiency in MS Word and Excel. If you have experience with other management systems, be sure to include that as well. This will show your adaptability and readiness to learn new tools.
Highlight Flexibility and Teamwork: Demonstrate your willingness to work flexible hours and provide out-of-hours support if needed. Also, discuss your experience working in teams and how you prioritise tasks to meet deadlines, which is crucial for the Deputy Manager role.
How to prepare for a job interview at Kaplan International
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you successfully led a team or managed a project. Highlight how you engaged with both customers and colleagues to achieve positive outcomes.
✨Emphasise Customer Care Experience
Since the role requires a passion for customer care, be ready to discuss your experience in customer-facing environments. Share specific instances where you addressed student needs or resolved issues effectively, showcasing your sensitivity and commitment to excellent service.
✨Familiarise Yourself with Health & Safety Protocols
Understanding health and safety legislation is crucial for this position. Brush up on relevant regulations and be prepared to discuss how you've implemented safety measures in previous roles. This will show your readiness to maintain a safe environment for students and staff.
✨Demonstrate IT Proficiency
Strong IT skills are essential for managing internal systems. Be prepared to talk about your experience with MS Word, Excel, and any other relevant software. If you've adapted to new technologies in the past, share those experiences to illustrate your adaptability.
