Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support international students and enhance their college experience.
- Company: Join Kaplan International Pathways, a leader in global education.
- Benefits: Enjoy 28 days annual leave, discounts on courses, and flexible working options.
- Why this job: Make a real impact on students' lives while building your career in education.
- Qualifications: Customer service skills, good communication, and a passion for education are essential.
- Other info: This role involves working with learners under 18; background checks required.
The predicted salary is between 20000 - 30000 £ per year.
College Services Advisor – Maternity Cover Reference Number: JR(phone number removed) Location: University of Essex International College, Colchester Working Pattern: Full Time, 37.5 hours per week Contract Type: Fixed Term Contract, Until June 2026 Number of roles: 1 Salary: £25,000 per annum pro rata We are looking for a College Services Advisor to join our team at the University of Essex International College. The University of Essex International College is based on the University of Essex’s Colchester Campus, a vibrant and inclusive setting surrounded by beautiful parkland and just a short distance from the historic town centre. The College works in close collaboration with the University of Essex, preparing international students for undergraduate and postgraduate study across a wide range of subjects, while equipping them with the skills and qualities needed for future success. You will play a key role in supporting student success and delivering an outstanding experience from the moment learners join the College through to their progression to university. Working as part of our dedicated College Services team, you will help ensure that every student receives the guidance, advice and practical support they need to thrive. This is an excellent opportunity for an exceptional Customer Service professional who is looking to expand their skills and build their career with an industry leader. What you’ll bring to the role * Ability to deliver excellent customer service skills. * Good verbal and written communication. * Strong interest in working in education and in particular with international students. * Confident with IT, in particular Microsoft Excel. * Excellent organisational skills and the ability to manage time effectively. * Willingness to work flexibly. * Experience of working as part of a team to achieve goals. * Attention to detail. * Ability to take initiative. * A strong commitment to Equality, Diversity and Inclusion. * A strong commitment to Safeguarding. What we do Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options – from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges. In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities. What we offer As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: * 28 days annual leave* * Big discounts on Kaplan courses for you and your family * 24/7 confidential helpline providing counselling and other support services * Company pension contributions * Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels * Medicash Health Cash Plan *Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. How to apply Please apply with CV and cover letter no later than 11pm on 14th September 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist. Additional Application Information Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children. Application Support If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team Disability Confident Scheme and Reasonable Adjustments At Kaplan International Pathways, we\’re dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond. We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status. Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview. Employee Resource Group Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company. Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview
College Services Advisor - Maternity Cover employer: Kaplan International
Contact Detail:
Kaplan International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land College Services Advisor - Maternity Cover
✨Tip Number 1
Familiarise yourself with the University of Essex International College and its mission. Understanding their approach to supporting international students will help you align your answers during interviews with their values and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be prepared to share specific examples of how you've successfully assisted customers or clients, especially in educational settings or with diverse populations, as this will resonate well with the hiring team.
✨Tip Number 3
Showcase your IT skills, particularly with Microsoft Excel. Consider preparing a brief demonstration or example of how you've used Excel in past roles to manage data or improve processes, as this is a key requirement for the position.
✨Tip Number 4
Emphasise your commitment to equality, diversity, and inclusion. Be ready to discuss how you've contributed to creating an inclusive environment in your previous roles, as this aligns closely with the college's values and mission.
We think you need these skills to ace College Services Advisor - Maternity Cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of College Services Advisor. Emphasise your customer service skills, organisational abilities, and any experience working with international students.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific examples of how your background and skills make you a great fit for supporting student success and delivering excellent customer service.
Highlight Relevant Skills: Clearly outline your proficiency in IT, particularly Microsoft Excel, and your strong communication skills. Provide examples of how you've used these skills in previous roles to enhance your application.
Show Commitment to Values: Demonstrate your commitment to Equality, Diversity, and Inclusion in your application. Share experiences that reflect your dedication to these values, especially in an educational context.
How to prepare for a job interview at Kaplan International
✨Showcase Your Customer Service Skills
As a College Services Advisor, excellent customer service is key. Prepare examples of how you've successfully assisted customers or students in the past, highlighting your ability to handle queries and provide support.
✨Demonstrate Your Communication Abilities
Good verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you can effectively communicate with international students from diverse backgrounds.
✨Highlight Your Organisational Skills
The role requires strong organisational abilities. Be prepared to discuss how you manage your time and prioritise tasks, especially in a busy environment. Consider sharing specific tools or methods you use to stay organised.
✨Express Your Commitment to Diversity and Inclusion
Kaplan values equality, diversity, and inclusion. Be ready to share your understanding of these principles and how you have applied them in previous roles, particularly in an educational context.
