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- Tasks: Support students from registration to university, ensuring their success and wellbeing.
- Company: Join Kaplan International College London, a vibrant hub for international students preparing for university.
- Benefits: Enjoy 28 days annual leave, discounts on courses, and a comprehensive health support package.
- Why this job: Make a real impact in students' lives while working in a dynamic, supportive team environment.
- Qualifications: Customer service skills, good communication, IT proficiency, and a passion for education are essential.
- Other info: Located near Borough Market, just two minutes from London Bridge station.
The predicted salary is between 22750 - 27500 £ per year.
College Services Advisor
Reference Number: JR
Location: Kaplan International College London
Working Pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 2
Salary: £27,500 per annum
Join our team as a College Service Advisor
\”Being a part of this team has been one of the most rewarding experiences of my career. Every day, I get to support students in realizing their potential while working with an amazing group of colleagues who share the same passion for education.\” – Dmytro Kuzmenko, College Service Advisor.
Why Join Us
The role is based at Kaplan International College London (KIC London), a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 8 prestigious university partners. Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence. Our KIC London team is committed to ensuring our students thrive socially and academically during their studies. Our college is located next to borough market, two minutes from London Bridge station, offering fantastic views across the Thames to the City of London.
Explore our website: #KICL #KaplanLifeFOLLOW US for more content YouTube:
What you will do
As a College Services Advisor, you\’ll play a vital role covering all aspects of student support and success from welcoming to the College to registering at their chosen university. The team provides support across a range of areas, including student wellbeing and support, academic and quality assurance, student progression, compliance and administration.
A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser:
What you\’ll bring to the role
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Ability to deliver excellent customer service skills.
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Good verbal and written communication skills.
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Strong interest in working in education and in particular international students.
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Confident with IT, in particular Microsoft Excel.
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Excellent organisational skills and the ability to manage time effectively.
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Willingness to work flexiblyy.
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Experience of working as part of a team to achieve goals.
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Attention to detail.
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Ability to take initiative.
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A strong commitment to Equality, Diversity and Inclusion.
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A strong commitment to Safeguarding.
What we offer
As well as a competitive salary and paths for career progression, we offer a comprehensive benefits package that includes:
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28 days annual leave*
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Big discounts on Kaplan courses for you and your family
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24/7 confidential helpline providing counselling and other support services
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Company pension contributions
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Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
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Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on 12th October 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Additional Application Information
Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children\’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.
Application Support
If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team
Disability Confident Scheme and Reasonable Adjustments
At Kaplan International Pathways, we\’re dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.
We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status.
Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.
Our Employee Resource Groups
We proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, Kaplan Ability, Kaplan Women and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company.
College Services Advisor employer: Kaplan International
Contact Detail:
Kaplan International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land College Services Advisor
✨Tip Number 1
Familiarise yourself with the specific needs of international students. Understanding their challenges and how to support them will show your genuine interest in the role and make you stand out during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or educational settings. Be ready to share examples of how you've successfully supported others, as this aligns perfectly with the responsibilities of a College Services Advisor.
✨Tip Number 3
Brush up on your IT skills, especially Microsoft Excel. Being confident in using these tools can set you apart, as the role requires strong organisational skills and the ability to manage data effectively.
✨Tip Number 4
Demonstrate your commitment to Equality, Diversity, and Inclusion. Prepare to discuss how you can contribute to a supportive environment for all students, which is a key aspect of the College Services Advisor role.
We think you need these skills to ace College Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a College Services Advisor. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and education. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and attention to detail.
Write a Strong Cover Letter: In your cover letter, express your passion for supporting international students and your commitment to equality, diversity, and inclusion. Provide specific examples of how you've successfully worked in a team or taken initiative in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Kaplan International
✨Show Your Passion for Education
Make sure to express your enthusiasm for working in education, especially with international students. Share any relevant experiences that highlight your commitment to supporting students in their academic journey.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. This could include resolving issues, assisting clients, or going above and beyond to ensure satisfaction.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage your time and stay organised, especially when juggling multiple tasks. Consider sharing specific tools or methods you use to keep everything on track.
✨Emphasise Teamwork and Collaboration
Since the role involves working as part of a team, be prepared to talk about your experiences collaborating with others. Highlight any successful projects or initiatives where teamwork was key to achieving goals.
