At a Glance
- Tasks: Assist in managing a vibrant student residence, ensuring top-notch customer experiences.
- Company: Join Kaplan Living, a leader in student accommodation with a supportive culture.
- Benefits: Enjoy 36 days annual leave, discounts on courses, and a comprehensive benefits package.
- Other info: Be part of a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real difference in students' lives while developing your management skills.
- Qualifications: Experience in hospitality or student accommodation and a passion for service excellence.
The predicted salary is between 32500 - 32500 £ per year.
We are looking for a Deputy Manager to join our team at Kaplan Living, in the role of Deputy Manager for our student residence in Brighton. Reporting to the General Manager, you will assist with the running of the residences, ensuring a first-class residential and customer experience.
To be considered for the role, you will need to demonstrate a track record of delivering excellent customer service, strong attention to detail and experience in managing people. You'll be part of a team which will provide a 'home from home atmosphere' to international students, offering a vibrant social community and a safe secure environment where students can relax.
What you’ll bring to the role:
- Experience of working in student accommodation or other hospitality accommodation services.
- Demonstrable approach to service excellence, customer care and a sensitivity to students’ needs.
- An understanding of and commitment to safeguarding and welfare practices within an educational environment.
- A working knowledge of the ANUK Accreditation Scheme and Health and Safety Management.
- Can manage a team proactively in the delivery of high quality services and continuous improvement.
- Can embed inclusive practices in all aspects of their work, being an Inclusive Champion to all staff and students.
What we offer:
- As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
- 36 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply:
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on 14th June 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Additional Application Information:
As part of our commitment to safeguarding, depending on the nature of the role, successful candidates may be subject to an enhanced Disclosure and Barring Service check.
Application Support:
If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team at kaplanstaff.recruitment@kaplan.com.
Disability Confident Scheme and Reasonable Adjustments:
At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond. We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status.
Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.
Our Employee Resource Groups:
We proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, Kaplan Ability, Kaplan Women and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company.
Deputy Manager in Brighton employer: Kaplan International
Kaplan Living is an exceptional employer, offering a vibrant work culture in Brighton that prioritises employee well-being and professional growth. With a competitive salary, generous annual leave, and comprehensive benefits including discounts on Kaplan courses and a robust health cash plan, we foster an inclusive environment where every team member can thrive while providing a supportive 'home from home' for our international students.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to creating that 'home from home atmosphere' for students. Tailor your responses to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience in customer service and team management, as these are key for the Deputy Manager role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Kaplan Living.
We think you need these skills to ace Deputy Manager in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Deputy Manager role. Highlight your experience in student accommodation and customer service, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain how your background aligns with our needs and why you’re passionate about creating a 'home from home' for students. Keep it engaging and personal.
Showcase Your Team Management Skills:Since managing a team is crucial for this role, be sure to include any relevant experience. Talk about how you've led teams in the past and how you foster an inclusive environment, which is super important to us.
Apply Early!:Don’t wait until the last minute to submit your application. We recommend applying as soon as possible since we might close the role early if we find the right candidate. Head over to our website to get started!
How to prepare for a job interview at Kaplan International
✨Know Your Stuff
Before the interview, make sure you understand Kaplan Living's mission and values. Familiarise yourself with their approach to customer service and how they create a 'home from home' atmosphere for students. This will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Be ready to discuss your previous experience in student accommodation or hospitality. Prepare specific examples of how you've delivered excellent customer service and managed teams effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Inclusivity
Kaplan Living values inclusivity, so be prepared to talk about how you’ve embedded inclusive practices in your previous roles. Share examples of how you've supported diverse groups and created an environment where everyone feels welcome.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the challenges they face in providing a safe environment for students, or how they measure success in customer satisfaction. This shows your genuine interest in the role and the company.
