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For Companies At a Glance
- Tasks: Manage building operations, ensure health and safety, and support student welfare.
- Company: Join Kaplan Living, a top provider of student accommodation in the UK.
- Benefits: Enjoy 36 days annual leave, discounts on courses, and a supportive work environment.
- Why this job: Be part of a dynamic team that values customer care and student needs.
- Qualifications: Experience in customer service and maintenance roles is essential.
- Other info: Flexible working hours with opportunities for career progression.
The predicted salary is between 26300 - 31500 £ per year.
Working pattern: Full-time, 8pm-8am 4 on 4 off
Contract Type: Permanent
Number of roles: 1
Salary: £12.60 Per hour
We are looking for a Night Facilities Officer to join our team. As Night Facilities Officer, you will have responsibility for the following areas:
- Building management
- Health and Safety
- Student Welfare and Customer Services
- Financial, Marketing & promotion
- Any other duties as required by the General Manager and/or Deputy Manager
What you’ll bring to the role
- Have a passion for customer care and a sensitivity to student’s needs.
- Have experience in a customer facing environment.
- Have recent experience of working in a maintenance/caretaking role.
- Have experience of working in an effective Health & Safety culture in line with legislation.
- Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required.
Essential skills/experience
- Have experience in customer service, hospitality or student service provision, ideally accommodation.
- Be able to work as part of a team, and work on own initiative.
- Budget management.
- Ability to prioritise workload and meet deadlines.
What we do
Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
What we offer
As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:
- 36 days annual leave
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
Night Facilities Officer employer: Kaplan International Languages
Contact Detail:
Kaplan International Languages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Facilities Officer
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Night Facilities Officer. Understanding building management, health and safety protocols, and customer service expectations will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any relevant experience in customer-facing roles, especially in environments similar to student accommodation. Be prepared to share examples of how you've successfully handled customer concerns or emergencies.
✨Tip Number 3
Showcase your flexibility and willingness to work unconventional hours. Since this role requires night shifts and potential out-of-hours support, emphasising your adaptability can set you apart from other candidates.
✨Tip Number 4
Research Kaplan Living and their approach to student welfare and accommodation. Being knowledgeable about the company’s values and services will allow you to align your answers with their mission during the interview.
We think you need these skills to ace Night Facilities Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Night Facilities Officer position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, maintenance, and health & safety. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer care and sensitivity to student needs. Provide specific examples of how your previous experience makes you a great fit for the Night Facilities Officer role.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kaplan International Languages
✨Show Your Customer Care Passion
As a Night Facilities Officer, you'll need to demonstrate your passion for customer care. Be prepared to share specific examples from your past experiences where you went above and beyond to meet customer needs, especially in a student-facing environment.
✨Highlight Relevant Experience
Make sure to discuss your experience in maintenance or caretaking roles. Talk about how you've contributed to health and safety practices in previous jobs, as this is crucial for the role. Use concrete examples to illustrate your skills.
✨Demonstrate Flexibility
The job requires flexibility in working hours, so be ready to discuss your availability and willingness to provide out-of-hours support in emergencies. This shows that you're committed and can handle unexpected situations.
✨Emphasise Teamwork and Initiative
This role involves working as part of a team and also taking initiative when needed. Share instances where you've successfully collaborated with others and times when you took the lead on a project or task, showcasing your ability to balance both aspects.
