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- Tasks: Support students in their journey from enrolment to university success.
- Company: Join a vibrant team at Kaplan International College London.
- Benefits: Competitive salary, 28 days leave, discounts on courses, and health support.
- Why this job: Make a real difference in students' lives while working in a dynamic environment.
- Qualifications: Strong customer service skills and a passion for education.
- Other info: Flexible working hours and excellent career progression opportunities.
The predicted salary is between 29000 - 29000 £ per year.
Location: Kaplan International College London
Working Pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Salary: £29,000 per annum
Join our team as a College Service Advisor. "Being a part of this team has been one of the most rewarding experiences of my career. Every day, I get to support students in realizing their potential while working with an amazing group of colleagues who share the same passion for education." -Dmytro Kuzmenko, College Service Advisor.
Why Join Us:
The role is based at Kaplan International College London (KIC London), a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 8 prestigious university partners. Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence. Our KIC London team is committed to ensuring our students thrive socially and academically during their studies. Our college is located next to Borough Market, two minutes from London Bridge station, offering fantastic views across the Thames to the City of London.
What you will do:
As a College Services Advisor, you’ll play a vital role covering all aspects of student support and success from welcoming to the College to registering at their chosen university. The team provides support across a range of areas, including student wellbeing and support, academic and quality assurance, student progression, compliance and administration.
What you’ll bring to the role:
- Ability to deliver excellent customer service skills.
- Good verbal and written communication skills.
- Strong interest in working in education and in particular international students.
- Confident with IT, in particular Microsoft Excel.
- Excellent organisational skills and the ability to manage time effectively.
- Willingness to work flexibly.
- Experience of working as part of a team to achieve goals.
- Attention to detail.
- Ability to take initiative.
- A strong commitment to Equality, Diversity and Inclusion.
- A strong commitment to Safeguarding.
What we offer:
- Competitive salary and paths for career progression.
- Comprehensive benefits package that includes 28 days annual leave.
- Big discounts on Kaplan courses for you and your family.
- 24/7 confidential helpline providing counselling and other support services.
- Company pension contributions.
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels.
- Medicash Health Cash Plan.
College Services Advisor in London employer: Kaplan International Languages
Contact Detail:
Kaplan International Languages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land College Services Advisor in London
✨Tip Number 1
Network like a pro! Reach out to current College Services Advisors or alumni from Kaplan. A friendly chat can give you insider info and maybe even a referral. Plus, it shows your genuine interest in the role!
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and customer service. We recommend using the STAR method to structure your answers. It’ll help you showcase your skills effectively!
✨Tip Number 3
Show off your passion for education! During interviews, share experiences that highlight your commitment to supporting students, especially international ones. This will resonate well with the team’s values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, making it super easy to stay in the loop.
We think you need these skills to ace College Services Advisor in London
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let your enthusiasm for education shine through! We want to see how much you care about supporting students and helping them succeed. Share any relevant experiences that highlight your commitment to this field.
Tailor Your Application: Make sure to customise your application for the College Services Advisor role. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion and qualifications come across without unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Kaplan International Languages
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a College Services Advisor. Familiarise yourself with the responsibilities and how they relate to student support and success. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role requires excellent customer service skills, prepare examples from your past experiences where you've successfully assisted others. Think about situations where you went above and beyond to help someone, especially in an educational context, as this will resonate well with the interviewers.
✨Demonstrate Your Team Spirit
The College Services Advisor role involves working closely with a team. Be ready to discuss your experiences in teamwork, highlighting how you contributed to achieving common goals. Mention any specific projects or initiatives where collaboration was key to success.
✨Emphasise Your Commitment to Diversity
Kaplan values equality, diversity, and inclusion, so be prepared to talk about your understanding and commitment to these principles. Share any relevant experiences that demonstrate your ability to work with diverse groups, particularly international students, and how you can contribute to a supportive environment.