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- Tasks: Support students' progression and wellbeing while providing excellent customer service.
- Company: Join Kaplan International Pathways, a leader in education for international students.
- Benefits: Enjoy 28 days annual leave, discounts on courses, and a comprehensive benefits package.
- Why this job: Make a real difference in students' lives and help them achieve their educational goals.
- Qualifications: Strong communication skills, IT proficiency, and a passion for education are essential.
- Other info: Flexible working options and great career progression opportunities await you.
The predicted salary is between 25000 - 35000 £ per year.
We are looking for a College Services Advisor to join our team. As a College Services Advisor, you will be responsible for supporting the day-to-day functions of the team to ensure the effective and efficient administration of all processes and procedures. This role will initially focus on student progression support.
As a College Services Advisor you will:
- Work closely with our partner university and University Placement Service to offer advice and guidance to students regarding their progression to university.
- Support students in relation to wellbeing and safeguarding.
- Provide excellent customer service in a student facing environment.
- Deal with student enquiries by providing a flexible, personalised and inclusive approach.
- Maintain accurate information on the student management system.
- Support pre-arrival, arrivals, registration and welcome events.
- Assist in the maintenance and development of student-facing content.
- Support the development and delivery of extra-curricular activities.
- Provide administrative support across the whole student life cycle.
- Assist compliance with regulatory frameworks.
- Have a flexible approach to work, for example, some out of hours work may be required during busy periods.
- Work with the College team to continuously improve the student experience.
- Any other duties as required by the College Management Team.
What you’ll bring to the role:
- Ability to deliver excellent customer service skills.
- Good verbal and written communication skills.
- Strong interest in working in education and in particular international students.
- Confident with IT, in particular Microsoft Excel.
- Excellent organisational skills and the ability to manage time effectively.
- Willingness to work flexibly.
- Experience of working as part of a team to achieve goals.
- Attention to detail.
- Ability to take initiative.
- A strong commitment to Equality, Diversity and Inclusion.
What we offer:
- As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
- 28 days annual leave
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
College Services Advisor in Liverpool employer: Kaplan International Languages
Contact Detail:
Kaplan International Languages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land College Services Advisor in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current College Services Advisors or alumni from your target institution. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion for education and international students during the interview. Share personal experiences or insights that highlight your commitment to supporting diverse student needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace College Services Advisor in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the College Services Advisor role. Highlight your customer service skills and any experience you have with student support, as this will show us you're a great fit for the team.
Show Your Passion: Let your enthusiasm for education and supporting international students shine through in your application. We love seeing candidates who are genuinely excited about making a difference in students' lives!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences that match the job description.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Kaplan International Languages
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a College Services Advisor. Familiarise yourself with the responsibilities listed in the job description, especially around student progression support and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples that highlight your excellent customer service skills and your ability to work as part of a team. Think about specific situations where you've demonstrated strong communication or organisational skills, particularly in an educational setting. This will give the interviewer a clear picture of how you can contribute to their team.
✨Be Ready for Scenarios
Expect scenario-based questions that assess your problem-solving abilities and flexibility. For instance, you might be asked how you'd handle a difficult student enquiry or support a student during a busy registration period. Practising these scenarios beforehand will help you respond effectively and demonstrate your initiative.
✨Emphasise Your Commitment to Inclusion
Given the focus on Equality, Diversity, and Inclusion, be prepared to discuss how you would promote these values in your role. Share any relevant experiences or ideas you have for creating an inclusive environment for international students. This will show that you align with the company's ethos and are ready to contribute positively.
