At a Glance
- Tasks: Support and guide students throughout their educational journeys with a focus on building strong relationships.
- Company: Join Kaplan, a global leader in education and professional development.
- Benefits: Enjoy 28 days leave, discounts on courses, and comprehensive health benefits.
- Other info: Hybrid working options and excellent career progression opportunities await you.
- Why this job: Make a real difference in students' lives while growing your career in a supportive environment.
- Qualifications: Strong communication skills and a client-focused mindset are essential.
Reference number: JR(phone number removed)
Location: Hybrid working - Home and our office at Universal Square, Manchester
Working pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Grade: K2
Salary: £26,228 per annum
We are looking for a Service Operations Advisor to join our team.
Role summary
As the voice of Kaplan, you will be part of a team who build and maintain strong relationships with students, offering support and guidance throughout their students’ journeys.
What you’ll bring to the role
- Client focused experience
- Strong communication skills
- Experience of working in a dynamic & evolving environment
- Target & results driven
- Ability to build rapport
- Attention to detail
- Comfortable taking accountability
- Tenacity to resolve issues as they arise
- Strong team player
What we do
Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.
We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.
What we believe in
Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.
Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.
Our Values
- Act with integrity
- Empower and support
- Create opportunity
- Grow knowledge
- Drive results together
What we offer
As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
- 28 days annual leave + option to purchase more
- Season ticket loan and cycle to work scheme
- Big discounts on Kaplan courses for you and your family
- Private medical, income protection, and life insurance
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Wednesday 10th June 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Disability Confident Scheme
As a Disability Confident employer, we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages. Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application.
Furthermore, all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend.
Service Operations Advisor in Manchester employer: Kaplan Financial
Kaplan is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary alongside a comprehensive benefits package, including generous annual leave and private medical insurance. With a strong commitment to diversity, equity, and inclusion, Kaplan fosters a supportive work culture where employees can thrive and advance their careers in a dynamic environment, all while enjoying the flexibility of hybrid working from their Manchester office or home.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Advisor in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kaplan and its values. This will help you connect your experiences with what they stand for, showing that you're not just another candidate but someone who truly aligns with their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your client-focused experience and strong communication skills can shine in the role of Service Operations Advisor.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've built rapport, resolved issues, or worked as part of a team. These stories will help demonstrate your tenacity and attention to detail, which are key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Service Operations Advisor in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Operations Advisor role. Highlight your client-focused experience and strong communication skills, as these are key for us. We want to see how your background aligns with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain how you meet the role's requirements and show us your personality. Remember, we love candidates who can build rapport and take accountability.
Showcase Your Team Spirit:We’re all about teamwork here at Kaplan. In your application, share examples of how you've worked effectively in a team and contributed to achieving results together. It’s all about driving results as a unit!
Apply Early!:Don’t wait until the last minute to submit your application. We recommend applying as soon as possible since we might close the role early if we find the right fit. Head over to our website and get your application in!
How to prepare for a job interview at Kaplan Financial
✨Know Your Stuff
Before the interview, make sure you understand Kaplan's mission and values. Familiarise yourself with their services and how they support students. This will help you demonstrate your client-focused experience and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Service Operations Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully built rapport with clients or resolved issues in the past.
✨Be Results-Driven
Prepare to discuss specific targets you've met in previous roles. Think about how you can convey your tenacity and accountability when it comes to achieving results. This will resonate well with the interviewers who are looking for someone who can drive results together with the team.
✨Embrace the Dynamic Environment
Kaplan operates in a fast-paced setting, so be ready to share experiences where you've thrived in similar environments. Highlight your adaptability and how you've managed change effectively, as this will showcase your ability to succeed in a dynamic and evolving workplace.
