Service Operations Advisor (Employer)
Reference number: JR
Location: Manchester
Working pattern: Full Time, 37.5 Hours Per Week
Contract Type: Permanent
Number of roles: 1
Grade : K2
Salary: £26,228 - £27,086
We are looking for a Service Operations Advisor to join our team.
As the voice of Kaplan, you will be part of a team who build and maintain strong relationships with clients, offering support and guidance throughout their students’ journeys.
As the Service Operations Advisor (Employer), you will:
Deliver service excellence by facilitating a seamless enrolment journey for all learners and clients in line with KPI’s
Support with activities such as sending of joining instructions, enrolments, CBE bookings and resolution of client queries
Be proactive and timely in obtaining client data to ensure enrolments/bookings are processed in line with requirements
Make management aware of training suggestions to ensure high levels of delivery are maintained
Identify where there is a need to review systems and processes and provide straightforward solutions
Anticipate and adapt to changing frameworks and environments and ensure clients have access to the same information and provided with the most pertinent guidance.
This is an excellent opportunity for someone who may be currently working as a Service Operations Advisor (Learner), Student Experience Officer or any entry level service role in another organisation, who is looking to expand their skills and build their career with an industry leader.
A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: (INSERT URL)
What you’ll bring to the role
Client focused experience
Strong communication skills
Experience of working in a dynamic & evolving environment
Target & results driven
Ability to build rapport
At...
Service Operations Advisor Employer employer: Kaplan Careers
Kaplan International College London is an exceptional employer, offering a vibrant and supportive work environment for educators passionate about shaping the future of international students. With a commitment to professional development, competitive salaries, and a comprehensive benefits package, including generous annual leave and health support, KIC London fosters a culture of innovation and collaboration in a stunning location near Borough Market. Join us to make a meaningful impact while enjoying the unique advantages of working in one of the world's most dynamic cities.
