Learner Customer Service Manager
Reference number: JR
Location: Manchester/ Remote
Working pattern: Full Time
Contract Type: Permanent
Number of roles: 1
Grade : K4
Salary: £29,620 - £38,709
We are looking for a Learner Customer Service Manager to join our team.
Role Summary
As the voice of Kaplan, you will be part of a team who build and maintain strong relationships with learners, offering support and guidance throughout their journeys.
As a Learner Customer Service Manager, you will:
Create a high performing customer focused team which delivers seamless learner experiences across
Achieve key Service targets, using data and feedback to inform decisions and drive results
Build, develop and maintain a focused, effective and empowered team
Collaborate with internal teams to ensure a seamless learner experience
Communicate clearly and regularly with your team, sharing updates, priorities, and recognising achievements.
Foster a positive and inclusive team culture where people feel valued, motivated, and supported to succeed.
This is an excellent opportunity for someone who may be currently working as a Lead or Senior Service Operations Advisor, Talent Coach with experience of delivering high quality learner experiences and outcomes or a Team Manager or supervisor in a Customer Service or Operations Role possibly in education, training, or a service focused industry, who is looking to expand their skills and build their career with an industry leader.
A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: you’ll bring to the role
Excellent communication skills – both written and verbal
Ability to work flexible hours in line with departmental operational hours
Target driven and focused
Experience of working within a customer focused environment
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Learner Customer Service Manager employer: Kaplan Careers
Kaplan International College London is an exceptional employer, offering a vibrant and supportive work environment for educators passionate about shaping the future of international students. With a commitment to professional development, competitive salaries, and a comprehensive benefits package, including generous annual leave and health support, KIC London fosters a culture of innovation and collaboration in a stunning location near Borough Market. Join us to make a meaningful impact while enjoying the unique advantages of working in one of the world's most dynamic cities.
