At a Glance
- Tasks: Support students from enrolment to graduation, ensuring a smooth and engaging experience.
- Company: Join Kaplan, a leader in education dedicated to student success.
- Benefits: Enjoy 26 days of annual leave, including a day off for your birthday!
- Other info: Dynamic role with opportunities for personal growth and a supportive team environment.
- Why this job: Make a real impact on students' lives while building meaningful relationships.
- Qualifications: Experience in customer service or student support, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At Kaplan, we believe every student deserves an exceptional learning journey. We're looking for passionate, organised and student-focused College Services Advisors to join our team and help create an outstanding experience for our diverse student community. We're currently recruiting for two opportunities: Permanent Full-time. Multi-campus role based at our City and Callaghan campuses.
26 days’ annual leave, including 1 for your birthday. We value work life balance and a positive supportive environment.
As one of the first people students meet, you will play a vital role in supporting them throughout their studies, from enrolment and orientation through to graduation and transition to further study. No two days are the same, as you will work across student services, administration, events, wellbeing and pastoral care to help students thrive both academically and personally. If you enjoy building relationships, solving problems and making a genuine impact every day, we would love to hear from you.
Responsibilities:- Deliver exceptional customer service and provide timely advice and support to students throughout their study journey.
- Coordinate student activities, orientation programs and events that foster engagement, connection and belonging.
- Monitor student wellbeing, attendance and academic progress, referring students to appropriate support services where required.
- Assist with enrolments, course changes, timetabling and student administration while maintaining accurate student records.
- Provide pastoral care and practical support, including accommodation, under-18 student requirements and transition pathways.
- Liaise with internal teams, university partners and external stakeholders to ensure a seamless student experience.
- Respond to enquiries via reception, email and phone while delivering a welcoming and professional front-of-house service.
- Contribute to a positive, collaborative and compliant workplace by supporting continuous improvement and student success initiatives.
- Previous experience in student services, customer service, administration or a similar client-focused role.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with a diverse range of stakeholders.
- Strong organisational skills with the ability to manage competing priorities and maintain attention to detail.
- A caring, empathetic and solutions-focused approach to supporting students.
- An understanding of the Australian education sector (experience in international education will be highly regarded).
- Confidence using Microsoft Office and the ability to quickly learn new systems such as Canvas and Kaplink.
- The ability to work independently while contributing positively to a collaborative team environment.
- A current Working with Children Check (or the ability to obtain one before commencement).
College Services Advisor in Newcastle upon Tyne employer: Kaplan Australia
At Kaplan, we pride ourselves on being an exceptional employer that prioritises the growth and wellbeing of our employees. With a supportive work culture across our City and Callaghan campuses, we offer 26 days of annual leave, including a day off for your birthday, and a dynamic environment where no two days are the same. Join us to make a meaningful impact in students' lives while enjoying opportunities for professional development and a strong sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land College Services Advisor in Newcastle upon Tyne
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Kaplan Australia looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like College Services Advisor at Kaplan Australia, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace College Services Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Kaplan Australia, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Kaplan Australia and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Kaplan Australia
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Kaplan Australia might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Kaplan Australia.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
