At a Glance
- Tasks: Supervise restaurant activities and ensure outstanding guest experiences during events.
- Company: Kapara, a vibrant Eastern Mediterranean-inspired restaurant in Soho.
- Benefits: Competitive pay, casual dress, company events, and employee discounts.
- Why this job: Join a fun, dynamic team and create unforgettable dining experiences.
- Qualifications: Experience in hospitality, strong leadership skills, and event management experience.
The predicted salary is between 33280 - 38880 € per year.
Kapara is a bold and vibrant Eastern Mediterranean-inspired restaurant and bar in the heart of Soho. Known for its playful energy, creative cocktails, and flavour-packed sharing plates, Kapara brings the spirit of the Eastern Mediterranean's food and nightlife scene to London. With a lively atmosphere, music, and a strong sense of fun, every service at Kapara is a celebration.
We are looking for an experienced and enthusiastic Floor Supervisor to join our front-of-house team and help maintain the highest standards of service management across our busy private events calendar. You'll bring energy, confidence, and warmth to every guest interaction, helping to create an unforgettable dining experience. This role is ideal for someone who thrives in a dynamic, high-energy environment and loves delivering service that's both professional and full of personality.
Responsibilities
- Supervise and coordinate the activities of the restaurant, including servers.
- Monitor service delivery to ensure guests receive outstanding hospitality and service.
- Handle guest enquiries or complaints professionally, resolving issues promptly to maintain customer satisfaction.
- Ensure cleanliness and organisation of the work environment in accordance with safety standards.
- Provide input and feedback on potential strategies to improve operational efficiency and enhance the overall guest experience.
Event Management Responsibilities
- Oversee the smooth delivery of all private events, ensuring service meets company standards.
- Act as the main point of contact on the floor during events for clients, organisers, and internal teams.
- Ensure all event set-ups align with function sheets.
- Manage guest experience throughout the event, handling queries or issues professionally and efficiently.
- Coordinate closely with kitchen, bar, and events teams to ensure seamless service flow.
- Monitor service quality, staff performance, and presentation at all times.
- Maintain health & safety standards and ensure licensing requirements are adhered to during events.
- Manage staffing levels, breaks, and reallocation of staff as required during service.
- Oversee event breakdowns, ensuring spaces are reset efficiently and correctly.
- Report post-event feedback, incidents, or operational issues to senior management.
Experience
- Proven supervising experience within a restaurant, hotel, or similar hospitality setting.
- Familiarity with restaurant service operations, including serving and hospitality practices.
- Demonstrated leadership skills with the ability to manage teams effectively.
- Previous experience with managing events.
- Have a drive to want to develop within the role.
Job Type: Full-time
Pay: £16.00-£18.00 per hour
Expected hours: 48 per week
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Private dental insurance
- Private medical insurance
- Referral programme
Floor & Event Supervisor in Slough employer: KAPARA
Kapara is an exceptional employer that fosters a vibrant and energetic work culture, perfect for those who thrive in a dynamic hospitality environment. With a focus on employee growth, we offer opportunities for professional development alongside competitive benefits such as private medical insurance and a company pension. Join us in the heart of Soho, where every service is a celebration, and be part of a team that values creativity, warmth, and outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Floor & Event Supervisor in Slough
✨Tip Number 1
Get to know the venue! Before your interview, pop by Kapara and soak up the atmosphere. This will help you understand the vibe and show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! Since this role is all about creating unforgettable experiences, think of examples where you've gone above and beyond for guests. Share these stories during your chat!
✨Tip Number 3
Be ready to showcase your leadership chops! Prepare to discuss how you've managed teams or events in the past. We want to see that you can keep things running smoothly, even when the pressure's on.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen and ready to join the Kapara family!
We think you need these skills to ace Floor & Event Supervisor in Slough
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject some warmth and energy into your words. Remember, we’re all about creating unforgettable experiences at Kapara!
Tailor Your Experience:Make sure to highlight your relevant experience in hospitality and event management. We’re looking for someone who can bring their unique skills to our vibrant team, so connect your past roles to what we do at Kapara. It’ll make your application stand out!
Be Professional Yet Fun:While we love a good laugh, professionalism is key in our industry. Strike a balance in your application by being friendly but also showcasing your ability to handle guest enquiries and complaints with grace. Show us you can keep it fun while maintaining high standards!
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our amazing team at Kapara!
How to prepare for a job interview at KAPARA
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Kapara’s vibe and offerings. Check out their menu, understand their event style, and get a feel for the atmosphere. This will help you show genuine interest and align your answers with their brand.
✨Showcase Your Leadership Skills
As a Floor Supervisor, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you successfully managed staff or resolved conflicts. Highlight how you can bring energy and warmth to the team while maintaining high service standards.
✨Prepare for Scenario Questions
Expect questions about handling guest complaints or managing busy events. Think of specific situations where you’ve excelled in these areas. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Emphasise Your Passion for Hospitality
Kapara is all about creating unforgettable dining experiences. Share your enthusiasm for the hospitality industry and how you thrive in dynamic environments. Let them know that you’re not just looking for a job, but a place where you can contribute to a fun and vibrant atmosphere.
