Customer Care Advocate

KAP Technical Customer Care Advocate Bedford 26k Position Summary: The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA1 receives general product, systems, and process training on all general IPS products. Responsibilities: * Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures. * Responsible for building strong customer relationships and delivering customer-centric solutions * Support corporate initiatives designed to overserve our customers while providing an effortless customer experience * Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals. Education, Experience & Skills Required: * High School diploma required. College degree or equivalent work experience preferred * Two years of professional customer care experience preferred * Demonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minute * Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required. * Basic to Intermediate Excel Skills preferred * Experience with SAP * Experience with CRM platforms such as Salesforce Leadership Competency: * Customer Focus – Building strong customer relationships and delivering customer-centric solutions