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For Companies At a Glance
- Tasks: Lead the sales team, drive performance, and enhance customer experiences.
- Company: Join Molton Brown, a luxury brand committed to quality and sustainability.
- Benefits: Enjoy a £13.60 hourly rate, 50% staff discount, and 22 days holiday.
- Why this job: Be part of a purpose-driven company that values your voice and growth.
- Qualifications: 2+ years in retail with supervisory experience and strong communication skills.
- Other info: Flexible hours and opportunities for ongoing development await you!
The Opportunity
We are looking for an experienced Senior Sales Consultant to help lead the team at our Portsmouth Store on a part-time (15 hour) basis.
As a key support to the management team, you will oversee the running of the sales floor and assist in driving and motivating the team to achieve store sales and KPIs. You will be an engaging communicator, with a flair for leadership, coaching, and training. As a strong brand ambassador, you will model delivering the principles of our customer service program, providing detailed product knowledge to our customers and ensuring our sales consultants have the tools to do the same. Using a personalized selling approach, you will see the customer journey from start to finish, including providing sensorial customer experiences through our signature services such as fragrance consultations or hand and arm massages. Additionally, you will assist the team with store-related tasks, including stock management, cleaning, and replenishment.
What we are looking for
The ideal candidate will have a minimum of 2 years of retail experience, including supervisory roles. You will have excellent communication skills, with the ability to influence and motivate a team to achieve both store and personal KPIs. You will maintain high personal grooming standards, have a passion for luxury, and champion our brand values. Flexibility in working arrangements to meet business needs is essential.
What we can offer you
- An hourly rate of £13.60
- A 50% staff discount on Molton Brown products
- 22 days holiday plus Bank Holidays
- A day off for your birthday
- A quarterly store bonus scheme up to 0.35% of retail sales if targets are met
- Quarterly product allocation of up to 5 Molton Brown items
- Discounts and cashback offers from high street retailers
- Enhanced family leave
- Healthcare Plan
- Wellbeing Support
- Recognition Awards
- Season Ticket Loans / Cycle To Work Scheme
- Opportunities for ongoing development and skill enhancement
- A company culture where your voice is valued
- Company Pension Scheme
- Additional learning and development opportunities across brands
Molton Brown is part of Kao, founded in Japan in 1887. Kao is committed to making a positive difference with high-quality products and services to create a Kirei Life—a beautiful life that respects the needs of consumers, customers, and the planet. Our philosophy, the Kao Way, guides us to act with integrity, drive innovation, and foster trust and respect.
Our Work Ethic: Recognized among the World\’s Most Ethical Companies for 19 consecutive years, we are a purpose-driven organization with strong values. We prioritize quality and environmental care in our products. At Kao, every employee can shape their career and contribute actively. We collaborate to achieve shared goals and deliver the best for our customers.
Hiring Philosophy: We embrace diversity and individual personalities, believing it makes us stronger. We welcome applications from all backgrounds.
Learn More: If you feel as unique as our products and want to discover why 33,000 people worldwide chose a career with us, visit https://www.kao.com/emea/en/ or review our privacy policy at https://www.kao.com/emea/en/privacy/.
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Senior Sales Consultant employer: Kao
Contact Detail:
Kao Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Consultant
✨Tip Number 1
Familiarise yourself with Molton Brown's product range and brand values. Understanding their luxury offerings and customer service principles will help you stand out as a knowledgeable candidate during any discussions.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples of how you've motivated and coached teams in previous roles. This will show us that you have the experience to drive sales and achieve KPIs effectively.
✨Tip Number 3
Prepare to discuss your approach to creating engaging customer experiences. Think about how you can incorporate sensorial elements into your selling techniques, as this aligns with the role's focus on personalised customer journeys.
✨Tip Number 4
Be ready to showcase your flexibility and adaptability in working arrangements. Highlight any past experiences where you've successfully adjusted to meet business needs, as this is essential for the part-time nature of the role.
We think you need these skills to ace Senior Sales Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail experience, especially any supervisory roles. Emphasise your leadership skills and any achievements related to sales targets or team motivation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury retail and your understanding of customer service principles. Mention specific experiences where you have successfully led a team or improved sales performance.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers and team members. Highlight any training or coaching experiences that demonstrate your ability to influence and motivate others.
Research the Company: Familiarise yourself with Molton Brown's brand values and product offerings. This knowledge will help you align your application with their expectations and show that you're genuinely interested in the role.
How to prepare for a job interview at Kao
✨Showcase Your Leadership Skills
As a Senior Sales Consultant, you'll be expected to lead and motivate your team. Prepare examples of how you've successfully managed a team in the past, highlighting your coaching and training abilities.
✨Demonstrate Product Knowledge
Familiarise yourself with Molton Brown's products and services. Be ready to discuss how you would provide detailed product knowledge to customers and enhance their shopping experience.
✨Emphasise Customer Service Excellence
Prepare to discuss your approach to customer service. Share specific instances where you've gone above and beyond to ensure customer satisfaction, as this role heavily focuses on delivering exceptional service.
✨Exhibit Flexibility and Adaptability
The job requires flexibility in working arrangements. Be prepared to discuss how you've adapted to changing business needs in previous roles and how you can contribute to the team's success in a dynamic environment.
