Process and IT Systems Manager

Join Kao Data as a Process and IT Systems Manager to drive excellence in AI-focused data centres. Kao Data leads the industry, pioneering the development and operation of data centres engineered for AI and advanced computing. With a hyperscale-inspired and industrial scale platform, we provide our customers with a secure, scalable, and sustainable home for their compute.

About the Role

We are looking for a Process and IT Systems Manager to work across all business functions to bring structure, consistency, and best practice to legacy processes and systems. The role will define and execute a medium-to-long-term strategy for digital transformation, aligned with Kao’s ambitions and growth objectives.

As a Process & IT Systems Manager, you will be a strategic and technically adept leader responsible for designing and implementing a scalable, cross-functional process and systems infrastructure. This role is central to Kao’s business transformation agenda, ensuring business process excellence and readiness for future growth.

Key Responsibilities

• Develop and execute a holistic process and systems strategy, incorporating use of AI and aligned with Kao’s business goals and growth plans.
• Act as a transformation catalyst, driving operational efficiency and effectiveness across all functions.
• Assess current business processes and systems; identify gaps, inefficiencies, and opportunities for improvement.
• Design and implement scalable, cross-functional processes that support growth and operational excellence.
• Collaborate with functional leaders to understand needs, gain buy-in, and ensure successful adoption of new processes and systems.
• Manage Kao’s portfolio of core business applications (e.g., Salesforce, NetSuite, Workday) in partnership with Alliance, Kao’s third-party IT provider.
• Ensure seamless integration between enterprise applications and platforms.
• Establish governance frameworks for process and systems change, ensuring alignment with compliance, security and operational standards.
• Manage IT systems costs against budget and define process for future IT systems investment decision-making.
• Define and track KPIs for process and systems performance, including adoption rates, efficiency gains and cost savings.
• Lead and manage the relationship with Alliance and other third party vendors, ensuring service delivery aligns with Kao’s strategic objectives.

What We’re Looking For

• Bachelor’s degree in Computer Science, Information Systems or a related field or equivalent professional experience; MBA or advanced degree preferred.
• Professional certifications desirable (e.g. ITIL, PMP, PRINCE2, Lean Six Sigma).
• Proven experience in business transformation, process improvement, and systems strategy.
• Strong understanding of enterprise applications (Salesforce, NetSuite, Workday) and their role in enabling business operations.
• Demonstrated ability to work cross-functionally and influence stakeholders at all levels.
• Demonstrable ability to implement new frameworks, policies and procedures.
• Considerable experience managing third-party IT service providers.
• Familiarity with AI strategy and digital transformation programmes is highly desirable.
• Results-oriented, strategic and driven by success.
• Strong analytical and problem-solving skills.
• Excellent written and oral communication and change management skills.
• Adaptable and able to thrive in a fast-paced, dynamic environment.
• Collaborative and able to build strong relationships across the organization.
• A passion for listening to stakeholders and customers and a world-class service mentality.
• Strong organisational and time management skills.

Why Kao Data?

• Be part of an innovative and rapidly growing AI data centre leader.
• Opportunities for professional growth and leadership development.
• Work in a dynamic and collaborative environment.
• Engaging team events that strengthen workplace culture and connections.
• Private Medical – private health insurance including dental and optical cover.
• Holiday – 25 days annual leave plus UK Bank Holidays.
• Pension – Salary Sacrifice Pension.
• Parental Leave – Enhanced Maternity and Paternity leave.
• Life Assurance & Income Protection.
• Mental health support - 24/7 access to mental health support via our employee assistance programme, and a trained team of Mental Health First Aiders.
• Giving back – 2 Charity volunteering days a year.
• Electric Vehicle - Salary Sacrifice Scheme.
• Optical Benefit.
• Access to Unum’s Help@Hand.