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For Companies At a Glance
- Tasks: Design and prototype innovative services while collaborating with diverse teams.
- Company: Join TPXimpact, a purpose-driven organisation focused on sustainable solutions.
- Benefits: Enjoy 30 days holiday, volunteer days, and a personal development budget.
- Why this job: Make a real impact by transforming services for people and communities.
- Qualifications: Experience in service design and strong communication skills are essential.
- Other info: Flexible hybrid working with opportunities for career growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
As a Service Designer at TPXimpact, you will work on projects to map and communicate services clearly and creatively, generating and exploring solutions using a range of visual methods, and using service prototyping to test assumptions and hypotheses. You will be able to think about the technologies, data, and organisational infrastructure that are needed as part of delivering successful service outcomes. As part of multidisciplinary teams, you will be able to work independently, and with other specialists to produce high-quality work that meets the needs of users. Alongside this, you will play an active role in contributing to our Service & Organisation Design practice.
Dimensions
- Individual utilisation: 90%
- Problem solving responsibility and complexity: Medium, providing practice specific support on client projects to other service designers working in complex spaces
- Internal / External interactions: Work effectively with the Lead, project director or sponsor to manage client relationships successfully. You can be a trusted person to hold some of those conversations when needed. Contribute to sales activities (blogging, case study, sharing your work, aligning your deliverables to service offers)
Responsibilities
- Working as the service designer in multidisciplinary teams from understanding and visualising 'as is' journeys, to designing 'to be' experiences and service blueprints, as well as prototyping, iterating and measuring the impact of your designs
- Surfacing and/or reducing complexity of experiences and user journeys through visual communication and storytelling
- Facilitating conversations with different stakeholders from within an organisation to build understanding and alignment to help deliver intended outcomes and impact
- Understanding and designing how offline and online interactions fit together to deliver organisation, service and user outcomes
- Using data and research insights to support design decisions
- Prototyping and testing end-to-end services and individual service components
- Working closely with clients to build design maturity through supporting delivery teams and communities of practice
- Contributing actively to our Service & Organisation Design practice, inspiring engagement and sharing
- Continuously maintaining and updating your skills and knowledge to stay current within your relevant field of expertise
About You
Professional knowledge and experience
Essential
- Experience in articulating and communicating the value of service design and creating a clear case for change based on user evidence, business outcomes, and/or financial evidence.
- Ability to analyse both qualitative and quantitative data (e.g. user feedback, service performance metrics) to inform and iterate on design decisions.
- Knowledge of and experience in designing services that adhere to standards for accessibility and inclusive design.
- Experience of working across organisational boundaries and connecting different parts of the service or business to explore, understand the as-is and to-be service.
- Demonstrated ability to apply systems thinking to understand how the service fits into the broader organisational and technical ecosystem.
- Experience managing and influencing a diverse range of stakeholders, including senior leaders, technical teams, and service users/partners.
- Proven ability to communicate complex design ideas and rationale clearly and persuasively to non-design audiences, using storytelling and evidence to influence decision-making.
Desirable
- Experience identifying and working with organisational constraints (e.g. policy, technology, data and budget) to shape and/or prioritise a realistic service design plan.
- Some experience in mentoring or coaching junior colleagues or non-designers in user-centred practices.
Technical skills
- Experience of identifying the different parts which make up a service and using them to identify problems.
- Experience of articulating service propositions.
- Experience of developing service models based on user and organisation needs.
- Experience of visual tools and methods (sketching, paper maps, mapping software) to bring ideas to life with stakeholders through conceptual diagrams and detailed service blueprints.
- Experience of using different methods to prototype and test ideas with stakeholders or other designers.
- Some experience of communicating clearly and providing direction quickly to help manage ambiguity, uncertainty and contradictions in a project.
- Good facilitation and communication skills in client contexts (co‑design and alignment workshops, seminars, show and tells with mixed groups of internal and external stakeholders).
About Us
We’re a purpose‑driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human‑centred design, data, experience and technology, we are creating sustainable solutions ready for an ever‑evolving world. At the heart of TPXimpact, we are collaborative and empathetic. We’re a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That’s why we believe in people‑powered transformation. Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.
Benefits Include
- 30 days holiday + bank holidays
- 2 volunteer days for causes that you are passionate about
- Maternity/paternity – 6 months Maternity Leave, 3 months Paternity Leave
- Life assurance
- Employer pension contribution of 5%
- Health cash plan
- Personal learning and development budget
- Employee Assistance Programme
- Access to equity in the business through a Share Incentive Plan
- Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
- Financial advice
- Health assessments
About TPXimpact - Digital Transformation
We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities. By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact. We are an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview. We encourage hybrid working – our team is based across the country, both remotely and from our offices and hubs. Depending on your project, you will typically be expected to attend a Leeds, London or Manchester office once a week.
Service Designer employer: Kanzlei Ganz Gärtner Lindberg Slania
Contact Detail:
Kanzlei Ganz Gärtner Lindberg Slania Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with fellow service designers. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work, especially projects that demonstrate your ability to communicate complex ideas clearly. Use visual storytelling to make your case for why you're the perfect fit.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can articulate your experience with data analysis and stakeholder management in a way that resonates with the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission at TPXimpact.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Show Your Passion for Service Design: When you're writing your application, let your enthusiasm for service design shine through! Share specific examples of projects you've worked on and how they align with our mission at TPXimpact. We want to see your creativity and commitment to making a difference.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your experience and skills, especially when discussing complex design ideas. Remember, we appreciate clarity just as much as creativity!
Tailor Your Application: Make sure to customise your application for the Service Designer role. Highlight relevant experiences that showcase your ability to work in multidisciplinary teams and your understanding of user-centred design. This helps us see how you fit into our team!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our community at TPXimpact!
How to prepare for a job interview at Kanzlei Ganz Gärtner Lindberg Slania
✨Know Your Service Design Stuff
Make sure you brush up on your service design principles and methodologies. Be ready to discuss how you've used visual methods and prototyping in past projects. This will show that you can think critically about the technologies and data needed for successful service outcomes.
✨Showcase Your Storytelling Skills
Since communication is key, prepare to articulate complex design ideas clearly. Use storytelling techniques to explain your design decisions and how they align with user needs and business outcomes. This will help you connect with non-design audiences during the interview.
✨Prepare for Stakeholder Conversations
Think about how you would facilitate discussions with various stakeholders. Be ready to share examples of how you've managed relationships and built understanding in previous roles. This will demonstrate your ability to navigate organisational complexities effectively.
✨Bring Your Visual Tools to Life
Familiarise yourself with different visual tools and methods you’ve used, like sketching or mapping software. Be prepared to discuss how these tools have helped you communicate ideas and solve problems in your past projects. This will highlight your practical skills and creativity.
