Senior IT Support Engineer

Location: Chesterfield, UK

We are looking for a self-motivated and organised individual to join a small but focussed central team working in a modern, scaling internal IT function based on a SaaS/PaaS cloud-based infrastructure.

About The Role

You will work closely with the team to help galvanise the recently merged set of individual companies into a single, standardised organisation with a high-quality IT function. You will be responsible for day-to-day operations and helping to embed good standards and best practice across the organisation as it grows with our ambitious 3 year plan.

Responsibilities:

• Work as part of the IT Support team in a third line support role; helping users with a wide range of SaaS & PaaS applications and acting as an escalation point within the team.
• Complete the onboarding of users onto internal systems, considering access rights, roles and permissions.
• Provide Hardware support to end users, including the configuration of new equipment.
• Management of the Software Asset Register (SAR) and Hardware Asset Register (HAR).
• Work to consistently high standards for management of our IT estate, creating process and technical documentation as required.
• Work within information security, governance and certification standards across the IT estate.
• Rationalising and consolidating the current portfolio of applications towards a single, standardised set of tools for the organisation.
• Working with the business to deliver internal IT projects, providing service introduction or service improvements.
• Act in the capacity of lead on existing projects to improve security within the IT function and wider business.
• Provide guidance and training to junior members of the team to ensure that services can be fully supported.
• Investigate issues when escalated and act as liaison with SaaS suppliers when required.

Dimensions:

• Resource complexity and nature of work teams - Senior role within a team.
• Problem solving responsibility and complexity - High need for triage responsibilities.
• Change management requirements - Medium.
• Deploying solutions Internal / External interactions - Mostly internal interactions.
• Strategic timeframe working towards - 1-3 year business plan.

About You

Professional knowledge and experience:

Essential:

• Previous experience in 2nd/3rd line IT support roles.
• Experience administering Microsoft Entra ID and/or Google Workspace.
• Creating and managing Microsoft Azure Subscriptions.
• Mobile device management tools, ideally InTune or Jamf.
• Working on and supporting multiple SaaS applications.
• Providing Hardware support to end users.
• Asset register management.
• Previous experience of troubleshooting multiple issues across different systems and investigating in depth problems.

Nice to have:

• Previous experience working in a Cyber Essentials+ /ISO Certified environment.
• Experience working with remote users.
• Apple Device Support.
• Knowledge of IT Security practices including implementations of SSO and MDM policy design and implementation.
• Knowledge or experience of ITIL best practices.

Behaviours and PACT values:

• Enthusiastic and Motivated.
• Customer Focused.
• Attention to details.
• Working well in a small team.
• Excellent communication skills.

Technical Skills:

• Microsoft Entra ID or Google Workspace.
• Microsoft Azure Subscription Management.
• MDM Tools - Intune or Jamf.
• Experience Supporting and Securing SaaS applications.
• Windows or Mac Hardware support.
• Slack or Microsoft Teams.

About Us

People-Powered Transformation. We’re a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we’re creating sustainable solutions ready for an ever-evolving world.

At the heart of TPXimpact, we’re collaborative and empathetic. We’re a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That’s why we believe in people-powered transformation.

Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting. We’re an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.

Benefits Include:

• 30 days holiday + bank holidays.
• 2 volunteer days for causes that you are passionate about.
• Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave.
• Life assurance.
• Employer pension contribution of 5%.
• Health cash plan.
• Personal learning and development budget.
• Employee Assistance Programme.
• Access to equity in the business through a Share Incentive Plan.
• Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme.
• Financial advice.
• Health assessments.